Expert Technical Support Specialist

2 semanas atrás

São Paulo, Brasil beBeeTechnical Tempo inteiro

The primary goal of this role is to deliver high-quality technical support for business-critical applications, including maintenance quality EHS production monitoring IoT integration and access control systems.

Key Responsibilities:

  • Provide Level 2/3 technical assistance for applications such as LIMS LABWARE EHS-INTELEX DIMEP MATICS ST-One and THINGWORX.
  • Investigate incidents service requests and change requests ensuring timely resolution and minimal business disruption.
  • Monitor application performance health and integrations.
  • Support end users across multiple countries and languages ensuring high-quality service and clear communication.
  • Maintain accurate documentation audit trails and compliance with regulatory and security standards.
  • Participate in system upgrades testing and deployment activities.
  • Support integration and data flow between applications and enterprise systems e.g. SAP Azure Snowflake.
  • Ensure applications meet business needs in areas such as maintenance quality management EHS production monitoring and access control.

Required Skills & Qualifications:

  • Experience supporting enterprise applications in manufacturing quality EHS or IoT environments.
  • Proficiency in Spanish and Portuguese language required.
  • Familiarity with LIMS SAP EHS/ESG platforms IoT data collection and access control systems.
  • Strong analytical and problem-solving skills.
  • Experience with SQL Windows Azure and integration platforms.
  • Ability to work with global teams and support users in multiple regions.
  • Excellent communication and documentation skills.
  • Strong experience in manufacturing applications.

Preferred Qualifications:

  • Experience with cloud-based solutions and real-time production monitoring.
  • Knowledge of compliance and regulatory requirements in manufacturing.
  • Multi-language support capabilities English Spanish and Portuguese.

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