Customer success analyst
2 semanas atrás
At Ten our goal is simple, to become the most trusted service business in the world. We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees. We deliver our service through a combination of Ten's proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. Will you help take us there? As Member Success Manager for Brazil, you will be accountable for high-level support being provided to members who either complaint, or a detractor score in our NPS survey. The Member Success Analyst will facilitate clear communication and ongoing support to the business through owning and coaching on open complaints, ensuring member focused resolutions are being delivered. This will result in an increase in member loyalty through effective complaint resolution and management in Brazil. Essential Duties And ResponsibilitiesOptimizing performance of LMs and TMs on negative feedback Ensure complaint management training is up to date and effective and everyone follows the best practices of flagging and logging feedback (positive & negative) Use call listening and coaching techniques to upskill and develop LMs and Team Managers on effective complaint management Act with kindness and empathy, to engender a positive culture around complaint management. We want our team to see member feedback as a gift, and not something to be afraid of Complaint Management Share escalated issues to corporate client via
-
Customer Success Analyst
Há 15 horas
São Paulo, São Paulo, Brasil Active Cloud Solutions Tempo inteiro R$40.000 - R$80.000 por anoEstamos em busca de alguém que fale a língua do cliente — e do NetSuiteSe você é deCustomer Success, sabe que o sucesso do cliente vai muito além de um "tudo bem por aí?".É entender processos, traduzir necessidades, antecipar riscos e, claro, celebrar resultados juntos.NaActive Cloud Solutions, crescemos rápido e queremos somar ao time alguém...
-
Customer Success Analyst
Há 6 dias
são paulo, Brasil SOTER Tempo inteiroAbout Soter: Soter is an AI-powered recruiting platform helping agencies and families fill caregiving and frontline roles faster. We’re solving a critical U.S. workforce gap — starting with developmental disability care and expanding across healthcare, hospitality, and other high-turnover sectors. Role Overview: We’re seeking a Customer Success Analyst...
-
Customer Success Analyst
Há 4 dias
Sao Paulo, Brasil Sinch Tempo inteiroWe are Sinch. The world’s number one in mobile engagement. And whether you know us or not, you’ve definitely used our tech. We’re on every channel and every phone, everywhere. 100%. Which means we’ve already chatted, through voice, video and message, and our tech has made your life easier to live, shop, share, like, play, chat and work. We reach...
-
Customer Success Analyst III
Há 2 dias
São Paulo, São Paulo, Brasil Oxitec Ltd Tempo inteiro R$40.000 - R$60.000 por anoJob Title: Customer Success Analyst IIIReporting to: Customer Success ManagerLocation: Campinas, SP, BrazilAbout UsWe are a team of passionate individuals from 15 countries, developing ground-breaking biological technologies designed to sustainably, and safely, control insects that transmit diseases and destroy crops. We do this work to improve lives and...
-
Customer Success Sênior
4 semanas atrás
São Paulo, Brasil abler Vagas Tempo inteiroCandidate-se rapidamente pelo email: Nível: SêniorCursos de: Administração,Comunicação,MarketingEscolaridade: Graduação - Administração,Comunicação,Marketing - IndiferenteTipo de contrato: PJJornada de trabalho: Segunda-feira à sexta-feira.Benefícios: Gympass, Auxílio para Saúde Mental, Cartão Caju BenefíciosResponsabilidades Da...
-
Customer Success
3 semanas atrás
São Paulo, Brasil Growthmachine Tempo inteiro**Customer Success - Senior**São Paulo - SP Presential 1 Position Service Provider (PJ) Analyst Full time Tudo o que fazemos é por acreditar que existe um grande potencial de crescimento não explorado nas empresas e que o crescimento é um instrumento de libertação de pessoas. Somos a...
-
Customer Success – Área da Saúde
Há 4 dias
São Paulo, Brasil abler Vagas Tempo inteiroNível: AssistenteCursos de: AdministraçãoEscolaridade: Graduação - Administração - CursandoTipo de contrato: CLTJornada de trabalho: Horário de Trabalho: Segunda a sexta-feira, das 8h às 18hBenefícios: Vale refeição, Vale transporteResponsabilidadesResponsabilidades da posição:Apoiar a criação e gestão de processos internos. Realizar suporte...
-
Analista de Customer Success Senior
Há 4 dias
São Paulo, Brasil abler Vagas Tempo inteiroNível: AnalistaEscolaridade: Ensino médio - CompletoTipo de contrato: PJJornada de trabalho: Horário FlexívelDisponibilidade para home-officeResponsabilidades Da PosiçãoRelacionamento com clientes: atendimento via mentoria em grupo, sessões individuais, reuniões online e suporte via chat. Gestão da carteira: contato semanal, acompanhamento dos...
-
Customer Success Analyst
4 semanas atrás
Sao Paulo, Brasil RedCloud Technologies Tempo inteiro**About RedCloud**RedCloud is leveraging AI-powered technology to break down the barriers to fair and profitable trade in emerging markets.RedCloud's Intelligent Open Commerce Platform connects FMCG Brands, Distributors, and Local Merchants on a single, equitable marketplace, empowering them with real-world insights and data to help them make better...
-
Customer Success Analyst
Há 13 horas
Sao Paulo, Brasil RedCloud Technologies Tempo inteiro**About RedCloud** RedCloud is leveraging AI-powered technology to break down the barriers to fair and profitable trade in emerging markets. RedCloud's Intelligent Open Commerce Platform connects FMCG Brands, Distributors, and Local Merchants on a single, equitable marketplace, empowering them with real-world insights and data to help them make better...
