Sr Customer Enablement Specialist

4 semanas atrás

Rio de Janeiro, Rio de Janeiro, Brasil Aspen Technology Tempo inteiro
The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
The Role
Reporting to the Professional Services organization, the Senior Customer Enablement Specialist will be responsible for providing technical support and training for AspenTech SSE's Interpretation and processing product suites at a major customer site. This role is based in Rio de Janeiro.
You must have a solid practical technical background using or supporting processing and interpretation programs, preferably on SeisEarth, ES360, Echos, GeoDepth or similar platforms for Exploration, Development, and Production activities in various geophysics settings.
You should be able to communicate your passion for great technology and interact efficiently with the Interpretation Technical Operations Team based in South America.
Your Impact
- Provide loyalty-inspiring customer service that drives user engagement and sustains product usage.
- Troubleshoot & resolve complex technical and/or engineering related problems reported by customers using AspenTech' s proprietary software.
- Responsible for the escalation of customer issues and driving the resolution cross-functionally within AspenTech.
- Deliver high-quality training classes or workshops, based on the relevant principles of geosciences and upstream workflows, to AspenTech customers.
- Develop strong relationships with customers, building an understanding of their business needs and challenges.
- Analyze customer environment and user base to understand how to drive additional engagement and expand footprint within domain.
- Maintain up-to-date the heatmap of accounts.
- Proactive collaboration with other AspenTech functions to maintain and develop opportunities.
- Provide feedback to our R&D and Product Management groups to contribute to our ongoing development and evolution of the industry's best geoscience solution.
- Complete & submit Consultant Activity Reports, after each project on a timely basis.
What You'll Need
- Bachelor's Degree in Geophysics, Physics, Mathematics, Ms plus and 3-7 years of experience.
- Knowledge in Brazilian geology, structural and sedimentology areas, and projects will be considered.
- Experience in solving technical challenges related to various geological settings: onshore/offshore, carbonates/clastic, salt, basin/reservoir scales.
- Understanding and analyzing customer interpretation patterns and processes to determine workflow needs, identify technical challenges, and uncover new opportunities.
- Strong geological analytical problem solving
- Experience in support services companies that work for main customers in Brazil would be advantageous
- Ability to present complex information in a clear and concise manner utilizing strong written and verbal communication skills. English required.
- Ability to identify opportunities that create value for customers with a strong customer first mindset.
- Ability to manage multiple responsibilities and competing priorities.
LI-WJ1

  • Principal Customer Enablement Specialist

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Aspen Technology Tempo inteiro

    Principal Customer Enablement Specialist Join to apply for the Principal Customer Enablement Specialist role at Aspen Technology . Your Impact Provide loyalty-inspiring on-site customer services that drive user engagement and sustain product usage. Troubleshoot & resolve complex technical and/or engineering-related problems reported by Customer using...

  • Sr Customer Enablement Specialist

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Aspen Technology Tempo inteiro

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...

  • Vaga De Field Service Specialist

    4 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Catho Online Ltda. - BR - Specialist Tempo inteiro

    Field Specialist Role · The Field Specialist is a critical position responsible for ensuring the safe, efficient, and reliable delivery of products and services to customers.Main Responsibilities:Deliver Results On-Time: Ensure all job deliverables are accurate and complete.Responsible for service delivery execution.Plan, coordinate, and execute coil tubing...

  • Customer Solutions Engineer

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Aspen Technology Tempo inteiro

    Principal Customer Enablement SpecialistJoin to apply for the Principal Customer Enablement Specialist role at Aspen Technology.Your ImpactProvide loyalty-inspiring on-site customer services that drive user engagement and sustain product usage.Troubleshoot & resolve complex technical and/or engineering-related problems reported by Customer using AspenTech's...

  • Customer Experience Specialist

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil beBeeCustomer Tempo inteiro R$56.000 - R$79.000

    We are seeking a highly skilled Customer Experience Specialist to join our team. The ideal candidate will have exceptional customer service skills, the ability to work in a fast-paced environment, and a passion for delivering outstanding results.The Customer Experience Specialist will be responsible for managing daily correspondence, responding to inquiries,...

  • Customer Training Specialist, Folio

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil EBSCO Information Services Tempo inteiro

    EBSCO International is the international operations group of EBSCO Information Services (EIS). EIS provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users....

  • Global Customer Operations Specialist

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Intelsat Tempo inteiro

    **Your role in helping us shape the future**:The Global Customer Operations (GCO) Specialist role is in a 24x7x365 office environment. This individual will be working in an operations environment taking inbound calls and requests from Intelsat customers requesting to access Intelsat satellites as well as requests to peak and pol customer antennas. This work...

  • Business Network Deployment/enablement Lead

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil SAP Tempo inteiro

    **We help the world run better****Duties and Responsibilities**The NDL oversees, is the main responsible and work as a project manager for the success of internal SAP Ariba teams working with suppliers, such as: Catalog specialist, onboarding specialists, Seller Integration, Education specialists, customer support and customer executives.Has an end to end...

  • Global Customer Operations Specialist

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Intelsat Tempo inteiro

    **Your role in helping us shape the future**:The Global Customer Operations (GCO) Specialist role is in a 24x7x365 office environment. This individual will be working in an operations environment taking inbound calls and requests from Intelsat customers requesting to access Intelsat satellites as well as requests to peak and pol customer antennas. This work...

  • Business Process Optimization Specialist

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil beBeeNetwork Tempo inteiro R$80.000 - R$140.000

    Job Description:The Business Network Deployment Lead oversees the success of internal SAP Ariba teams working with suppliers, including catalog specialists, onboarding specialists, seller integration, education specialists, customer support, and customer executives.This role is accountable for structuring projects to meet customer goals and objectives from...