Sr Customer Enablement Specialist

Há 3 dias

Rio de Janeiro, Rio de Janeiro, Brasil Aspen Technology Tempo inteiro
The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
The Role
Responsible for delivering remote or onsite technical support and pre-sales activities, as well as customer success activities related to AspenTech SSE Reservoir Characterization products with a specific focus on AspenTech Reservoir Engineering software (Tempest suite). Use technical skills to proactively ensure that the users are constantly improving their workflows with AspenTech SSE technology and advise them on how to improve project efficiency.
Your Impact
- Contribute to the daily customer support activities.
- Drive, develop and maintain the required Customer Success practices to help onboard our customers to AspenTech SSE Reservoir Engineering
- Support clients locally and/or remotely by helping them to grow their knowledge in our software and workflows, properly using all internal company procedures and systems for support, tracking and reporting, escalating issues of greater complexity to R&D if needed.
- Develop long-term relationships with the user base you are assigned to support, learning about their concerns and their challenges, and working as a team with our

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