Principal Customer Enablement Specialist

3 semanas atrás

Rio de Janeiro, Rio de Janeiro, Brasil Aspen Technology Tempo inteiro
Principal Customer Enablement Specialist

Join to apply for the Principal Customer Enablement Specialist role at Aspen Technology .

Your Impact
  • Provide loyalty-inspiring on-site customer services that drive user engagement and sustain product usage.
  • Troubleshoot & resolve complex technical and/or engineering-related problems reported by Customer using AspenTech's proprietary software (Aspen Geolog).
  • Responsible for the escalation of customer issues and driving the resolution cross-functionally within AspenTech.
  • Deliver high-quality training classes or workshops, based on the relevant principles of geosciences and upstream workflows, to AspenTech customers.
  • Collaborate with R&D and Product Management to drive continuous product enhancements.
  • Collaborate with other AspenTech functions to maintain and develop business opportunities.
  • Adhere to contractual obligations and communicate potential gaps to Management.
  • Provide activity reports to Customer and Management as needed.
  • Provide timely reporting KPIs for operations, financial, and corporate requirements.
  • Develop strong relationships with Customer, building an understanding of their business needs and challenges.
What You\'ll Need
  • Bachelor's or Master's degree in Geoscience-related disciplines such as Geology, Petrophysics, or Petroleum Engineering.
  • Minimum of 8+ years of relevant experience in formation evaluation or petrophysics preferred. University experience may count.
  • Previous experience with AspenTech software or other advanced tool from another vendor is a plus.
  • Previous experience working on-site with customers is a plus.
  • Knowledge & experience in the Unconventional, specifically in Mineral Modeling, Facies Modeling, Image Log Analysis, Geomechanics.
  • Knowledge & experience with Python programming language.
  • Knowledge & experience in New or Renewable Energy workflows is a plus.
  • Ability to present complex information in a clear and concise manner utilizing strong written and verbal communication skills.
  • Ability to identify opportunities that create value for customers with a strong customer first mindset.
  • Ability to proactively take the leads in resolving complex technical issues and/or difficult organizational problems with an innovative approach.
  • Ability to manage multiple responsibilities and competing priorities.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Software Development

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