Junior VIP Account Manager
1 dia atrás
Overview Welcome to CrunchEquation, a managed-services partner for iGaming brands. We bring together VIP, CRM, customer support, marketing, compliance, and operations to deliver premium player experiences and sustainable growth. We’re hiring a VIP Account Manager We’re hiring a VIP Account Manager to nurture and grow high-value player relationships across sportsbook and casino. You’ll deliver white-glove, compliant service, manage tailored offers, and collaborate with cross-functional teams to lift retention, NGR, and lifetime value. Key Responsibilities Own a portfolio of VIP and VIP-prospect players, provide proactive, personalized outreach via phone, WhatsApp, email, and in-app. Build long-term trust and advocacy, resolve issues swiftly and professionally. Identify opportunities to increase activity and share of wallet through tailored incentives and experiences. Execute reactivation and save plays based on churn-risk signals and lifecycle stage. Propose and deliver individualized offers within guardrails; track ROI and bonus cost/NGR. Coordinate hospitality (events, gifts, travel) with clear approvals and post-event reporting. Assist with deposits/withdrawals to maximize approval and speed; coordinate escalations with Payments/Fraud. Maintain accurate CRM notes, pipeline, and activity logs. Work with CRM on VIP campaigns and content; feedback product/localization needs. Align with CS on service SLAs and with BI on cohort dashboards. Requisitos 2+ years in iGaming account management, VIP hosting, or high-touch customer success (sportsbook and/or casino). Evidence of growing VIP revenue/retention while operating within RG and compliance standards. Strong communicator and negotiator; confident handling sensitive conversations and escalations. Organized, detail-oriented, and comfortable working to targets in a fast-paced environment. Data-savvy (comfortable with KPI dashboards, cohort views, and basic Excel/Sheets). Hands-on with CRM/comms tools (e.g., Optimove/FastTrack/Salesforce; email/SMS/WhatsApp platforms); familiarity with payments/fraud tools is a plus. Fluent Portuguese and English (spanish is a plus). Solid understanding of Responsible Gaming, AML/KYC/EDD, and GDPR principles. Vantagens Integration into a licensed and growing brand in the iGaming market. A collaborative and innovative work environment. The opportunity to contribute to continuous improvement in payment processes and compliance. Competitive salary package, aligned with experience. Benefits and professional development opportunities. Benefits If you blend white-glove service with data-driven rigor and flawless compliance, we’d love to meet you. Join CrunchEquation and help us deliver the gold standard in VIP experiences Seniority Level Entry level Employment Type Contract Job Function Information Technology Industries Advertising Services Referrals increase your chances of interviewing at CrunchEquation by 2x Get notified about new Junior Account Manager jobs in Recife, Pernambuco, Brazil . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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