Junior VIP Account Manager
Há 3 dias
Position Overview We’re hiring a VIP Account Manager to nurture and grow high-value player relationships across sportsbook and casino. You’ll deliver white‑glove, compliant service, manage tailored offers, and collaborate with cross‑functional teams to lift retention, NGR, and lifetime value. Key Responsibilities Own a portfolio of VIP and VIP‑prospect players, providing proactive, personalized outreach via phone, WhatsApp, email, and in‑app. Build long‑term trust and advocacy, resolving issues swiftly and professionally. Identify opportunities to increase activity and share of wallet through tailored incentives and experiences. Execute reactivation and save plays based on churn‑risk signals and lifecycle stage. Propose and deliver individualized offers within guardrails; track ROI and bonus cost/NGR. Coordinate hospitality (events, gifts, travel) with clear approvals and post‑event reporting. Assist with deposits/withdrawals to maximize approval and speed; coordinate escalations with Payments/Fraud. Maintain accurate CRM notes, pipeline, and activity logs. Work with CRM on VIP campaigns and content; provide feedback on product/localization needs. Align with CS on service SLAs and with BI on cohort dashboards. Requirements 2+ years in iGaming account management, VIP hosting, or high‑touch customer success (sportsbook and/or casino). Evidence of growing VIP revenue/retention while operating within RG and compliance standards. Strong communicator and negotiator; confident handling sensitive conversations and escalations. Organized, detail‑oriented, and comfortable working to targets in a fast‑paced environment. Data‑savvy (comfortable with KPI dashboards, cohort views, and basic Excel/Sheets). Hands‑on with CRM/comms tools (e.g., Optimove/FastTrack/Salesforce; email/SMS/WhatsApp platforms); familiarity with payments/fraud tools is a plus. Fluent Portuguese and English (Spanish is a plus). Solid understanding of Responsible Gaming, AML/KYC/EDD, and GDPR principles. Benefits Integration into a licensed and growing brand in the iGaming market. A collaborative and innovative work environment. The opportunity to contribute to continuous improvement in payment processes and compliance. Competitive salary package, aligned with experience. Benefits and professional development opportunities. Additional Information Seniority level: Entry level Employment type: Contract Job function: Information Technology Industries: Advertising Services Join CrunchEquation and help us deliver the gold standard in VIP experiences #J-18808-Ljbffr
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Junior VIP Account Manager
Há 7 dias
Manaus, Brasil CrunchEquation Tempo inteiroOverview Welcome to CrunchEquation, a managed-services partner for iGaming brands. We bring together VIP, CRM, customer support, marketing, compliance, and operations to deliver premium player experiences and sustainable growth. We’re hiring a VIP Account Manager We’re hiring a VIP Account Manager to nurture and grow high-value player relationships...
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VIP Key Account Manager
Há 2 dias
Manaus, Brasil HR Global CR Tempo inteiroJob Title: VIP Account Manager Location: São Paulo,Brazil (Remote/Hybrid - preferable) Our client, a well-known Brazilian gambling operator, is looking for a motivated VIP Account Manager to assist in managing and growing the VIP customer segment to help and assist the current VIP team in place. This role will focus on building strong client relationships,...
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Account Manager
Há 7 dias
Manaus, Brasil Novogene Tempo inteiroAccount Manager - Contracted Novogene Location: Brazil (remote) Position Summary: The Account Manager is responsible for the development and achievement of sales in the assigned accounts, focusing on rapid growth of business. Responsibilities Develop and implement an effective sales plan tailored to the assigned accounts to achieve quarterly and annual sales...
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Account Manager
Há 5 dias
Manaus, Brasil Novogene Tempo inteiroAccount Manager - Contracted Novogene Position Summary: The Account Manager is responsible for the development and achievement of sales in the assigned accounts. Must have life science background (biology or genetics). This is a remote position but candidates must reside in Brazil. Duties & Responsibilities Develop, establish, and implement an effective...
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Account Manager
Há 3 dias
Manaus, Brasil Vanguarda Martech Tempo inteiroCoordenar as atividades dos(as) Account Managers, garantindo prazos e excelência nas entregas.Realizar alinhamentos estratégicos com clientes e equipe, assegurando compreensão e execução correta dos briefings.Monitorar o andamento dos projetos, antecipando gargalos e propondo soluções assertivas.Acompanhar e desenvolver tecnicamente os membros do...
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Account Manager
3 semanas atrás
Manaus, Brasil Vanguarda Martech Tempo inteiroCoordenar as atividades dos(as) Account Managers, garantindo prazos e excelência nas entregas. Realizar alinhamentos estratégicos com clientes e equipe, assegurando compreensão e execução correta dos briefings. Monitorar o andamento dos projetos, antecipando gargalos e propondo soluções assertivas. Acompanhar e desenvolver tecnicamente os membros do...
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Account Manager
2 semanas atrás
Manaus, Brasil Vanguarda Martech Tempo inteiroResponsibilities Coordenar as atividades dos(as) Account Managers, garantindo prazos e excelência nas entregas. Realizar alinhamentos estratégicos com clientes e equipe, assegurando compreensão e execução correta dos briefings. Monitorar o andamento dos projetos, antecipando gargalos e propondo soluções assertivas. Acompanhar e desenvolver...
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Account Manager
3 semanas atrás
MANAUS, Brasil Vanguarda Martech Tempo inteiroCoordenar as atividades dos(as) Account Managers, garantindo prazos e excelência nas entregas.Realizar alinhamentos estratégicos com clientes e equipe, assegurando compreensão e execução correta dos briefings.Monitorar o andamento dos projetos, antecipando gargalos e propondo soluções assertivas.Acompanhar e desenvolver tecnicamente os membros do...
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Account Manager
Há 5 dias
Manaus, Brasil Novogene Tempo inteiroAccount ManagerPosition Summary: The Account Manager is responsible for the development and achievement of sales in the assigned accounts.Must have life science background (biology or genetics).Position is remote, however, candidates must reside in Brazil.Duties and ResponsibilitiesDevelop, establish, and implement an effective sales plan tailored to the...
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Account Manager
3 semanas atrás
Manaus, Brasil Netvagas Tempo inteiroCoordenar as atividades dos(as) Account Managers, garantindo prazos e excelência nas entregas.Realizar alinhamentos estratégicos com clientes e equipe, assegurando compreensão e execução correta dos briefings.Monitorar o andamento dos projetos, antecipando gargalos e propondo soluções assertivas.Acompanhar e desenvolver tecnicamente os membros do...
