Customer Experience Associate
4 semanas atrás
Job Title: Customer Experience Part-time Associate
Ministry/Department: Hope’s Closet San Pablo
Reports to: Customer Experience Manager
Status: Non-exempt, 29 hours weekly
Supervisory Role: N/A
ObjectiveTo provide excellent customer service and help execute daily operations to drive sales while keeping focus on The Church of Eleven22 and Hope’s Closet vision of being a movement for all people to discover and deepen a relationship with Jesus Christ.
Key Responsibilities- Minister of the gospel
- Drive sales by providing excellent customer service and maintain Hope’s Closet’s merchandising standards
- Operate Point of Sale (POS) systems and handling of money
- Assist in daily operations of customer experience
- Assist in opening and closing procedures of the store
- Assist in leading and working alongside of serve staff
- Assist in donation receiving and inventory sorting when needed
- Maintain organization of inventory and supplies on sales floor and cash wrap
- Model The Church of Eleven22 mission, vision and core values.
- Demonstrated ability to make disciples who make disciples
- Strong, pro-active communication and interpersonal skills
- Ability to develop customer and serve staff relationships
- Ability to work in a fast-paced environment
- Possess strong organizational and problem-solving skills
- 1-2 years of relevant work experience, including retail or warehouse experience
- High school diploma preferred
This is a part-time, non-exempt position which reports to the Assistant Manager – Customer Experience. Days may vary by week due to the needs of the store and events. Weekend and holiday hours are a must.
Physical DemandsMust be able to stand or walk on concrete flooring for prolonged time periods, bend, lift, grasp, reach, push, and pull materials, walk on uneven surfaces, ladders and stairs, and have the ability to lift up to 40lbs.
Code of Conduct- We are gospel-centered and mission-focused
- We are family
- We are life-long learners
- We aim for excellence in the experience with zero excess
- We choose to trust
- We pray 1st and decide 2nd
- We glorify God by honoring others
- Our team unites under clear vision
- We walk in humble confidence
Hope’s Closet provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, age, sex, national origin, disability status, genetics, protected veteran status or any other characteristic protected by federal, state or local laws. Hope’s Closet reserves the right to discriminate on the basis of religion to the full extent permitted by law.
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