Project Quality Leader

What will you do?

The Project Quality Leader (PQL) is responsible for ensuring that all aspects of project quality are managed and maintained across project and throughout their lifecycle. The PQL will collaborate with various departments to oversee quality assurance and control activities, identify potential quality issues, and drive continuous improvement initiatives to ensure project deliverables meet or exceed client expectations.

Key responsibilities:

In project selling

• Review quality requirements, identify quality risks and define appropriate mitigation plans
• Assess quality assurance and quality control requirements and detection of deviations
• Support Tendering Managers on estimating the resources (hours + costs) needed for the project quality
• Prepare Project Quality Plan (PQP) and Project Quality Control Plan / Inspection Test Plan (PQCP / ITP) and/or any additional quality documents required by the customer.
• Review quality tender specifications qualification

In project execution

• Participate in the tender & project kick-off, as well as to the Project review governance when quality is necessary
• Coordinate creation, completion and approval of quality documentation
• Monitor performance metrics to track quality performance throughout the project lifecycle
• Conduct internal assessments, inspections and audits to assess the compliance with project quality standards
• Coordinate the correction and prevention actions for project non-conformities, lead communication and problem solving with customer
• Identify areas for improvement (on project level) and coordinate corrective & preventive actions for project quality issues as per SE directives.
• Ensure compliance with the existing quality and customer satisfaction processes & train team members on quality processes and procedures
• Lead customer interviews during project execution, collect regularly customer feedback & build action plan to ensure customer satisfaction

Transversal responsibilities

• Lead or contribute to cross analysis of project quality KPIs .Lessons Learnt, offers and solutions quality
• Lead or contribute to customer interviews to collect and analyze feedback
• Provide expertise, guidance and support to project teams on quality-related matters based on previous project quality experience
• Contribute to developing, implementing and improving quality assurance and quality control processes
• Participate, for support as quality SME, in the supplier qualification process which is led by Supply Chain
• Plan and lead quality training and awareness program for project teams
• Participate in the Quality community (PQL, QMS, etc.) (events, training, etc.)

What skills and capabilities will make you successful?

• Excellent communication and negotiation skills and capability to obtain buy-in
• Demonstrate leadership and collaboration abilities in multiple business, complex cross functional and multicultural environment
• Analytical and problem-solving skills to identify quality issues and implement corrective actions.
• Leadership and conflict management abilities to guide and motivate project teams towards achieving high quality project.
• High attention to detail to ensure thorough quality assessments and documentation.
• Demonstrate proactivity approach to continuous improvement and adherence to quality standards.
• Ability to execute on challenging time constraints, prioritize, and manage indirect resources in a matrix organization

Who will you report to?

You will report to the CS&Q (Customer Satisfaction and Quality) entity, which had a transversal role across Businesses and Operations entities. Project teams are either under the GCPO (Global Customer Project Operations) or Hub accountability

What qualifications will make you successful for this role?

Education: Master degree (or equivalence)

Experience:

5 to 10 years' professional experience in quality management roles and customer experience

Experience in the Data Centre industry is significant

Stakeholder Management and influencing skills are required

Certifications:

Green Belt or Black Belt certification – good to have

Quality Management (e.g. ISO standards) – good to have

Technical and functional skills:

Expertise in QMS, quality control & assurance principles and methodologies (Root cause Analysis, Fishbone, 8D etc.) and proficiency in quality management tools and software

Expertise in risk management, customer relationship and project management and auditing

Expertise project execution quality fundamentals (change, supplier, contractor and requirement management)– good to have

General technical knowledge in engineering and manufacturing

Native Portuguese Speaker

Fluent in English (spoken and written)

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