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Accounts Receivable
Há 3 dias
It’s a very exciting time to join Zendesk. As a leader in customer service software, marching towards our goal of multi-billion dollar in revenue, we continue to push the boundaries to ensure the best customer experiences are built with Zendesk.
About you
You are a professional with advanced expertise, you apply company policies and procedures to resolve a variety of issues.
Requirements
2 - 4 years of related work experience and general knowledge within your functional area; or an advanced degree without work experience.
Finance background.
Bi-Lingual: Must possess the ability to communicate effectively both orally and in writing in the Portuguese & English language.
Good understanding of the LATAM market and statutory requirements.
Responsibilities
Manages the medium to large business customers portfolio on a daily basis via AR Aging report.
Identifies focus accounts that require intervention or escalation to Team Lead/Management.
Examines and investigates the detailed level of customer accounts invoices, payments, credit memos and unapplied credit via account reconciliation.
Works
with Sales, Legal, Finance Ops, Renewals and other internal workforce to ensure proper coordination and escalation is addressed on the account and/or resolve billing issues which has a direct impact to collection process
Recommends and process Suspension, Cancellation, Write-off and Reactivation.
Analyses the delinquent account balances and negotiate with delinquent accounts
Conducts quality controls/operational audit work, monitor control compliance and report any control deficiency.
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
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