Business Development Associate

ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and educational institutions on one intuitive and personalized platform. ApplyBoard is a mission-driven, hyper-growth organization. It has been attracting dedicated individuals for more than eight years who are inspired every day to break down barriers to international education and take their careers to new heights at a company that will invest in their career growth. Our six core values are our compass in our mission to Educate the World and the foundation of our unique company culture. As an organization built on a foundation of diversity, it's important that our team members are representative of the students from more than 150 countries that we support.

This role focuses on delivering responsive, templated service to a large portfolio of low-touch Recruitment Partners (RPs). This role balances automation and care to ensure long-tail partners receive adequate guidance, servicing existing Recruitment Partner accounts through inbound calls and inquiries through a central queue system. The Business Development Associate is responsible for maintaining partner satisfaction, resolving issues that come through a central ticketing system.

• Quality Assurance: Handle inbound calls and inquiries to help guide and support recruitment partners to improve the quality and volume of international applicants.
• Customer Service: Address partner inquiries and resolve issues promptly by providing product and service information.
• Business Development: Identify opportunities during customer interactions to leverage ApplyBoard's products effectively, helping to solve partner issues and enhance overall satisfaction.
• Brand Representation: Act as a brand ambassador for ApplyBoard, promoting our services to agents, international educators, and prospective students globally.
• Cross-functional collaboration: Collaborate with cross-functional teams, including marketing, Sales, and Customer Experience, to align recruitment partner efforts with institutional goals.

• Minimum of 1 year of experience in customer service, business development, or a related role.
• Bachelor's degree in a relevant field (e.g., Business, Marketing, Education) preferred, but not mandatory.
• Exceptional verbal and written communication skills, with the ability to engage and inspire diverse stakeholders.
• Strong aptitude for prioritizing tasks and ensuring accuracy in all communications and data management.
• Exceptional problem-solving skills, able to navigate ambiguous situations to achieve the best outcomes for students and the recruitment partners (Agents).
• Experience working with educational consultants and postsecondary institutions preferred.
• Experience working with CRM systems and leveraging digital tools for effective communication and data management.
• Autonomous and proactive, with the ability to work independently while contributing effectively within a team environment.

ApplyBoard empowers students around the world to access the best education. With more than 1,000,000 students from over 150 countries helped with their journey in less than a decade, we are just getting started.

ApplyBoard's 1,200 global team members in 30 countries assist students and our 1,500 partner institutions by empowering the international student sector with innovative technology and insights. As a five-time consecutive Deloitte Fast 50 and Fast 500 ranked company, ApplyBoard is growing and scaling like few other companies. On top of our strong growth, our people are growing personally and professionally. ApplyBoard India was Great Place to Work Institute (India) certified for outstanding employee experience and workplace culture.

Thank you for your interest in joining the ApplyBoard Team and being part of our mission to Educate the World. While we are lucky to attract a high level of interest in each of our roles, only qualified applicants will be contacted and selected for an interview.

ApplyBoard welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates in all aspects of the hiring and selection process.