Inbound Operations Senior Manager

This position will be based in Cajamar-SP region. Amazon is looking for an Operations Manager to be based in our new Fulfillment Center in Cajamar-SP. The Operations Manager has complete responsibility for all processes within a warehouse on a specified shift or across multiple shifts. Reporting to the Site Leader/Sr Operations Manager, you will be directly responsible for a team of Area /Team Managers and their direct reports. You will work to continuously improve the functionality and level of service that we provide our customers, resulting in exceeded productivity goals and delivery against our customer promises.

• Lead and supervise a team of Area Managers and hourly associates in outbound and/or inbound operations for the night shift.
• Responsible for the overall safety, quality, performance and customer experience of the shift.
• Carry out supervisory responsibilities in accordance with the organization's policies and procedures.
• Accountability for meeting and exceeding operational goals.
• Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
• Mentor, train and develop teammates for career progression and learning.
• Ability to develop and share best practices across the shifts and network.
• Proven ability to drive process improvements and the ability to keep pace with growth while motivating others to meet the challenges of a deadline-driven environment.
• Manage and drive staffing plans, schedules, quality initiatives, performance levels, process change initiatives, and other Process Improvement/ Six Sigma initiatives to enable Operations and attain the Business Plan.
• Manage a team of approximately many employees within a fast-paced, time-critical environment; set up and implement career development plans for Direct Reports (Area Managers).
• Directly manage a shift or a major process and become a subject matter expert in your area.
• Set/clarify requirements and expectations for Area Managers and Team Leaders.
• Collaborate with support teams (HR, Financial Manager, Facilities Manager, Safety & Security Manager, IT Manager) to secure resources for projects and initiatives.
• Carry out supervisory responsibilities in accordance with the organization's policies and procedures.
• Implement change and/or develop new processes as required.
• Participate in cross-functional Process and Business Improvement projects as needed.
• Candidates must be flexible to work weekends and/or overnight shifts regularly.

• Bachelor's degree or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Advanced English Skills
• Employee and performance management experience

• Performance metrics, process improvement or lean techniques experience

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