Customer Service Representative

3 semanas atrás

São Paulo, São Paulo, Brasil Kemira Tempo inteiro
Overview

REPRESENTANTE DE ATENDIMENTO AO CLIENTE

Kemira é líder global em química sustentável para indústrias com uso intensivo de água. Há mais de 100 anos, nossa química impulsiona o progresso humano e a qualidade de vida. Chamamos isso de química com propósito, melhor a cada dia. Na Kemira, promovemos uma cultura de trabalho colaborativa e inclusiva que capacita nossos funcionários a prosperar e fazer a diferença.

CUSTOMER SERVICE REPRESENTATIVE

Kemira is a global leader in sustainable chemistry for water intensive industries. For more than 100 years, our chemistry has advanced human progress and quality of life. We call it chemistry with a purpose, better every day. At Kemira, we foster a collaborative and inclusive work culture that empowers our employees to thrive and make a difference. Learn more about Kemira at

We are now looking for a Customer Service Representative for our Business Units in Brazil and Chile – located in São Paulo.

What You Can Expect From Us
  • Autonomy in ways of working.
  • Best-in-class colleagues, expertise and collaboration tools that let you perform at your best.
  • Developing market intelligence and evaluating potential customers
  • Friendly, international atmosphere
In This Role You Will Be Responsible For
  • Analyze and schedule customer orders of local distribution (Brazil/Chile), as well as handle them together with internal areas with the assistance of the Sales area, if necessary;
  • Issue local invoices / facturas related to products from our local manufacturing sites or warehouses when needed through the system (sales, shipments, transfers, returns and refunds);
  • Handle requests for special invoices related to assets, repairs, disposal, specific shipments, transfers;
  • Monitor deliveries of cargo dispatched from units, when necessary;
  • Operate deliveries or open delivery requests for billing via reports extracted from the system;
  • Manage and electronically archive customer order confirmations;
  • Create/update procedures relevant to activities, as well as represent our group in quality audits carried out at the plant;
  • Answer to non-conformities related to the customer service and contracts area (when applicable);
  • Keep the area's monthly indicators updated (cut-off – quarterly closing report, OTS – On Time Shipping, fixed cost, automation failures);
  • Meet demands related to Kemira plants, when requested and relevant;
  • Keep management system requirements updated (Synergi, Scope, other related demands).
What You'll Bring To The Team
  • Bachelor degree in Administration or Logistics
  • Inter-advanced English and Spanish;
  • Experience with processes related to B2B customer's assistance
  • Knowledge and experience with SAP and MS-Office

Ready to create better every day? Join Kemira

Please apply with CV at

Kemira is an equal opportunity employer Kemira é uma empregadora de oportunidades iguais

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