Customer Support Analyst

4 semanas atrás

Belo Horizonte, Minas Gerais, Brasil Rock Content Tempo inteiro
**This is a remote position, you can be located anywhere in Brazil.**
Rock is a global leader in content marketing, with offices in four countries, so English is our official language. Therefore, you will be tested on English language proficiency, and the results will be available to you by the end of the test.
As part of the Customer Support team, you will have the mission of providing empathetic and thorough help by putting the client's needs first, as well as having the opportunity to continuously develop yourself in a dynamic work environment.
In this united team, we talk lightly and informally, focusing on accountability with our global customers. We are proactive, efficient, and attentive to detail.
Your Impact:
- Provide platform support and customer service to Rock Content's customer user base.
- Support departmental evaluation and implementation of new tools and processes that enhance the customer support experience and product usage visibility, as needed.
- Demonstrate a high level of product knowledge and skillfully answer product-related questions while engaging learners with varying skill levels.
What we're looking for:
- Fluent English;
- Bachelors degree;
- Customer service experience;
- Positive, enthusiastic, and motivated personality committed to providing exceptional customer support
- Technical aptitude with a passion to learn
- Comfort with office software including Google products (Docs, search) and Excel
What we offer:
- Remote job
- Flexible hours
- Work-from-home allowance
- Meal Allowance
- Parents benefits
- Health and Dental insurance
- Volunteer paid time off
- Birthday and work anniversary days off
- LinkedIn Learning
- Gympass
- Being part of a dynamic, talented team distributed around the world
- Making an impact in a global, established but scaling startup where you will see the results of your work helping to drive us forward
- Continuous growth opportunities for our customers, talent community, and Rockers
**Other benefits may be available according to your location.

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