Total Rewards Analyst for Benefit

At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We're a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you're looking for a challenge and meaningful role, you're in the right place.
Dow has an exciting opportunity for a Total Rewards Analyst for Benefits, based in São Paulo (BRA)
About you and this role - What you would do in this role
You will act as the first contact for total rewards, compensation, and benefits inquiries (through phone, chat, or e-Request) across various disciplines. The role is empowered to support and perform transactional activities required to enable HR business processes and drive a best-in-class Employee Experience. May act as a resource for less experienced staff. Takes a broad perspective on problems and identifies new, less obvious solutions. Identifies major issues and patterns of partial/conflicting data. It requires full proficiency gained through job-related training and on-the-job experience to perform a variety of tasks under limited supervision. Acts as a resource for less experienced colleagues.
It is your responsibility to provide solutions to operational or analytical problems using established procedures and practices. You will serve as informal resource on analytical, scientific method, or operational processes for less experienced team members. Your performance impacts the quality, timeliness, and effectiveness of your own work and your team's work. You will receive supervision on new complex assignments.
**Responsibilities**:
- Acts as primary point-of-contact for benefits inquiries (via phone, chat, and e-Request), identifying and delivering solutions to employees and People Leaders- Delegates and escalates queries as appropriate, but remains responsible through completion- Tracks progress, and provides continuous feedback to requestors on status of their queries- Engage in improving Knowledge Base and Case Management content for their assigned discipline, based on experience- Supports oversight of service operations by responding to service demands as they arise (e.g., volume of calls, staff absence, chat and e-Request queries, etc.)- Engages in and drives overall continuous improvement processes (e.g., to reduce inquiry volume)- Involves and drives general continuous improvement processes- Leads data audits and analytics with a focus on benefit performance, cost and metric improvements
Qualifications:
- Bachelor's degree (no course preference)- Advanced English and Spanish- Advanced Excel- Analytical and data management skills- Organization and improvement mindset- Have an analytical and critical profile- Power BI- Previous experience in human resources- Interest in working on developing projects- Provide improvements to existing processes
To apply:
- Sign in or create your account.- Make sure your resume is accessible. Easily link your LinkedIn Profile to load your resume when logging into apply.
Benefits - What Dow offers you
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:
- Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
- Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you need...when you need it.
- Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning and educational resources to help you achieve your long term financial-goals.
- Become a Dow shareholder through various employee stock programs.
- Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
- Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
- Global Paid Time Off (PTO) policies:
- Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
- Paid time off to care for family members who are sick or injured.
- Paid time off to support volunteering and Employee Resource Group's (ERG) participation.
Join our team, we can make a difference together.
About Dow

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