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Sr. Engineer, Technical Support

4 meses atrás

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MAIN PURPOSE AND KEY RESPONSIBILITIES:1. Responsible for answering technical/product questions from sales/customers to provide product solution.2. Responsible for coordinating with related depts to output the deliverable materials for each milestone stage of product launch, including but not limited to product specifications, installation manual and technical training documentation.3. Set up product database platform, manage and maintain global product technical database and company website to ensure the accuracy with time-efficient for all external technical documentation.4. Sorted out product highlights and formed training courseware according to the established product parameters/function definition, conducted regular technical training for sales/customers to improve the product knowledge level, and collect product feedback from sales/customers.

Key Result Areas and Characteristics:Bachelor’s in Power Electronics or Automation related majorMore than 3 years of experience in technical support and market promotion.Experience in PV, PV Inverter, Energy Storage System industry is preferred.Good English communication proficiency.Have independent project operation ability, strong overall planning, organizational implementation ability, clear mind with strict logic, good communication in coordination and execution.Can adapt to high-intensity work, proactively with strong responsibility, good sense of teamwork.Proficiency in office software.Can adapt to a certain degree of business trips.