Client Solutions Manager

3 semanas atrás

São Paulo, São Paulo, Brasil Kwai for Business Tempo inteiro
Responsibilities
  • Act as the primary point of contact for clients following the completion of the sales process, serving as a strategic partner in the day-to-day management of advertising campaigns.
  • Monitor, analyze, and report on key performance indicators (KPIs) to ensure campaign effectiveness, proactively identifying opportunities for optimization.
  • Translate client needs into actionable insights for the Product and Operations teams, contributing to the continuous improvement of our platform and service delivery.
  • Lead training sessions and onboarding initiatives related to the Kwai for Business platform, empowering clients through technical knowledge and self-sufficiency.
  • Develop strategic action plans to maximize the value of our solutions and foster long-term relationships with key accounts.
  • Collaborate closely with the Sales team to ensure strategic alignment and drive sustained account growth.
  • Uphold a customer-centric mindset focused on delivering an exceptional, proactive, and solution-oriented experience to our partners.

Requirements
  • 5+ years of proven experience in client-facing roles, preferably within the technology, media, or digital advertising industries.
  • Solid understanding of digital performance metrics, such as CPM, CTR, CPC, and ROI.
  • Proficiency in productivity tools, including Microsoft Excel and PowerPoint.
  • Strong analytical skills, with the ability to derive insights from data and translate them into practical actions.
  • Excellent communication skills, active listening, and a consultative approach to client engagement.
  • Demonstrated organizational skills, autonomy, and a proactive work style.
  • Hands-on experience with digital media platforms (e.g., Google Ads, Meta Ads, TikTok Ads, etc.).
  • Intermediate to advanced proficiency in English.

Seniority level
  • Mid-Senior level

Employment type
  • Full-time

Job function
  • Advertising, Business Development, and Customer Service

Industries
  • Advertising Services


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