Technical Account Manager

Join to apply for the Technical Account Manager role at TrustArc . Position Overview As a Technical Account Manager, you will be responsible for the successful integration of TrustArc products, supporting small to enterprise-level clients, and developing strong relationships that lead to client retention and business growth. You will identify improvement opportunities and strive to improve client satisfaction. This position requires strong attention to detail, experience managing enterprise-level clients, data analysis skills, excellent organization, strong troubleshooting skills, and advanced knowledge of web architecture and Tag Management System integrations. Your work will directly influence the adoption and growth of TrustArc’s products, helping the team consistently exceed customer expectations. The role also requires occasional "On-Call" support duties. What You Will Do Serve as the technical expert for all TrustArc products supported by the TAM team. Provide technical assistance for assigned clients during implementation, deployment, and ongoing support phases of TrustArc technology products. Act as the escalation point for complex technical issues for all clients, ensuring timely resolution and customer satisfaction. Leverage troubleshooting skills to diagnose and resolve client issues related to product performance, integrations, and configurations. Collaborate with engineering and product teams to prioritize and address bugs or technical challenges. Help maintain technical documentation, runbooks, and processes that improve operational efficiency and ensure repeatable success. Act as a technical champion for clients, translating their needs into strategic solutions and recommendations. Serve as the Point of Contact regarding the products managed by the TAM team, leveraging this expertise to identify and support upsell opportunities. Strong communication skills that span 1:1 interaction as well as large group meetings for different audiences. Work closely with cross‑functional teams, including Product, Engineering, and Sales, to enhance product capabilities and address client feedback. Participate in regular team meetings to identify and share technical insights and process improvements. What You Will Bring Experience in software technical support, technical account management, or a similar role. Strong understanding of technological platforms, web architecture, and online ad‑serving systems for desktop and mobile. Hands‑on experience with HTML, CSS, JavaScript, React Frameworks, and debugging tools such as Chrome Developer Tools. Basic understanding of Tag Management Systems (TMS), including setup, operation, and integration with CCM. Ability to troubleshoot tag implementation issues and ensure proper data collection aligned with privacy requirements. Familiarity with API integrations, product specs, and technical documentation. Intermediate knowledge of Google Sheets or equivalent. Ability to work effectively cross‑functionally with Product, Engineering, and Sales. Excellent written and verbal communication skills, with experience addressing diverse audiences, including executive‑level stakeholders. Experience creating processes and updating runbooks for a support organization. What We Offer 100% Work from Home Opportunities to participate in health‑focused activities – mindfulness, wellness, active lifestyle Compensation: up to $45,000 USD per year (actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws). About Us As the leader in data privacy, TrustArc automates and simplifies the creation of end‑to‑end privacy management programs for global organizations. TrustArc is the only company to deliver the depth of privacy intelligence, coupled with the complete platform automation, that is essential for the growing number of privacy regulations in an ever‑changing digital world. We have a global team across the Americas, Europe, and Asia, and help customers worldwide demonstrate compliance, minimize risk, and build trust. For additional information visit We invest in our team members’ work‑life balance, with unlimited paid time off, flexible working hours, and a work from home environment. We support employees with industry‑specific learning and offer weekly virtual team events such as trivia games, celebrating “international pet day”, lunch’n’learns, exercise classes, Women at TrustArc ERG, and many more. All of our initiatives and employee support are in line with our seven core values: Customer Obsessed, Fearless, Accountable, Collaborative, Agile, Transparent and Effective. We encourage our employees to end each day with the question: “Which value(s) did I demonstrate today?” and acknowledge exceptional work through semi‑annual awards, including a paid vacation. Equal Opportunity TrustArc is proud to be an Equal Opportunity Employer and is committed to a diverse and inclusive workplace. We believe that a successful organization is one that celebrates its employees for who they are, who they love, and the unique lens through which they experience the world. TrustArc does not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or other legally protected status. We understand that our differences make us better, empowering us to learn from each other, lean on each other, and create a product and community that models the behavior we hope to see in others. If you need reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, contact us at and describe the specific accommodation requested for a disability‑related limitation. Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Seniority level Mid‑Senior level Employment type Contract Job function Sales and Business Development Industries Software Development #J-18808-Ljbffr