Assistant In Room Dining Manager
2 semanas atrás
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Job Description
The Assistant In-Room Dining Manager oversees the operations and the in-room dining experience for all guests, and ensures guest satisfaction with service, order taking, delivery, as well as menu and beverage descriptions.
Compensation: $78,000 per annum
Responsibilities and essential job functions include but are not limited to the following:
- Approach all encounters with guests and employees in a friendly, service oriented manner.
- Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations.
- Act as liaison between servers, guests, and kitchen.
- Oversee and assist daily operations (morning, evening, overnight), cleaning duties within corporate SOP format, and requisition of necessary supplies.
- Oversee guest selection and ensure proper placement and distribution.
- Responsible for Shift staffing and table dressing area.
- Supervise tabletop presentation for meal service.
- Floor presence during shift, greeting and interaction with guests.
- Prepare shift schedules according to Hotel occupancy and special functions.
- Handle and resolve constructive guest feedback.
- Complete menu knowledge.
- May assist in other F&B outlet when needed.
- Maintain inventory of equipment, linen and other supplies.
- Monitor and control POS system with regards to guest checks and hotel reports.
- Assume additional responsibilities in Restaurant Manager's absence.
- Other duties as required.
Qualifications
- Excellent customer service skills are required.
- Previous experience in an Assistant Food & Beverage Manager/Supervisory role preferably in a 5 star/diamond environment.
- Clear & concise written and verbal communication skills in English are required.
- Must be proficient in Microsoft Office, namely Word and Excel.
- Must have excellent organizational, interpersonal and administrative skills and excellent attention to detail is required.
- Knowledge of food and beverage, preparation techniques, health department rules and regulations, liquor laws and regulations.
- Strong food/wine and liquor knowledge is required.
Additional Information
All your information will be kept confidential according to EEO guidelines.
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