Manager Americas

2 semanas atrás

São Paulo, São Paulo, Brasil Canonical Tempo inteiro
Join to apply for the Manager Americas - Customer Success role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include major public cloud and silicon providers, along with industry leaders across sectors. The company is founder-led, profitable, and growing, with a global, distributed team of over 1000 colleagues in more than 70 countries. We are hiring a Customer Success Regional Team Manager to support Canonical's growth. This role involves expanding our Customer Success Management team worldwide, focusing on revenue retention and growth through excellent customer service in the tech sector. Ideal candidates will have proven Customer Success experience, a passion for technology, and leadership skills, preferably with a background as a Customer Success Manager. This is a remote, globally accessible role. Key responsibilities include:
Strategic planning and analysis:
Developing communication plans, reviewing performance metrics, and creating strategies to improve customer engagement and retention. Customer interactions and team support:
Resolving escalated issues and supporting team members in complex customer situations. Team management:
Mentoring, coaching, conducting performance reviews, recognizing achievements, and fostering team growth. Cross-functional collaboration:
Working with Sales, Marketing, Product, and Support teams to align on customer needs and feedback. Documentation and reporting:
Ensuring all activities are well documented and reporting on team performance and improvements. Qualifications include:
Strong academic background and a degree in Business, Communication, or STEM fields. Experience and passion for Customer Success, SaaS, or software industries. Proven track record of delivering excellent Customer Success results. Commitment to continuous learning, creativity, and data-driven decision-making. Experience in growing and developing a CSM team. Willingness to travel up to 4 times a year. Nice-to-have skills:
Proficiency in languages such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian. What we offer:
Remote work with biannual in-person team sprints. Learning and development budget of USD 2,000 annually. Competitive compensation, annual reviews, bonuses, and benefits including leave, parental leave, assistance programs, and travel opportunities. About Canonical:
Canonical is a pioneer in open source, known for Ubuntu, and is committed to innovation, diversity, and excellence. We promote a workplace free from discrimination and value diverse perspectives. #J-18808-Ljbffr

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