Customer Success Pleno

Overview Join to apply for the Customer Success Pleno role at Cortex We are Cortex, a Brazilian platform leading in Go-To-Market intelligence and AI-powered business insights. We are looking for a Customer Success professional who can proactively orchestrate the customer journey towards solutions that add value and that are continually evolving. Important: we value experience with large enterprises, understanding the roles of personas in commercial areas, and the ability to assist clients with planning, GTM, lead generation, and prospecting — delivering value and insights to the client’s area. We emphasize strong communication and relationship skills, both internally and with clients, with strategic reading of environments and scenarios to proactively propose solutions. The day-to-day includes monitoring success metrics across the client portfolio with a focus on retention and expansion, combined with solid task organization and strategic, detail-oriented thinking. Responsibilities Monitor and manage client health and project relevance to the client’s business; Know the product and ecosystem well and identify alternatives to improve project relevance and adherence; Study the client’s sector and business specifics; Propose paths for the client to maximize the use of our products and services; Act as the voice of the customer to other teams, sharing pain points and seeking solutions; Co-manage internal teams, ensuring delivery and agreed deadlines with the client. Qualifications Completed higher education degree; Experience with Business Intelligence tools (PowerBI, Tableau or similar) and ability to work with data to generate metrics; Understanding of business problems with a strategic, results-oriented mindset; Adaptability and willingness to learn are fundamental; Experience in servicing large companies (especially with commercial areas and/or internal project management) with strong communication and collaboration skills; Previous experience in consultancies for Sales, commercial planning, market intelligence, RevOps, Sales Ops, Marketing or commercial areas in large companies. Differentials Knowledge or courses focused on sales KPIs and strategies to boost business; Active participation in developing business growth strategies: go-to-market, potential market, strategic planning, customer profiling, campaigns, etc.; English or Spanish for conversational use. Benefits Vale Refeição or Alimentação; Gympass/TotalPass; Vittude; Home-office allowance; Healthcare and dental plans (dental optional); Childcare allowance (up to 6 years old); Maternity, paternity and adoptive leave extensions; Life insurance; Birthday Day Off; Family Day (one day off for parents between May and August); Mental Pause (one week off in December to rest and recharge); All benefits are according to current policy. All positions are eligible for people with disabilities. Tech-forward, curious and bold, welcome to Cortex We are the platform Brasil líder em inteligência de Go-To-Market and the largest investment in AI applied to business in Latin America. Our purpose is to transform the path of people and businesses with intelligence. We use AI and Data Science for complete and ongoing Go-To-Market management of leading brands in the country. Our platform unifies external data (firmographic, media, geographic) with internal client data to create flexible analytics dashboards, geospatial analyses and data-driven workflows. Be part of a team that builds something enduring and impactful for society. Cortex offers a collaborative, fast-growing environment where we can grow together. Be a Cortexian and join us Seniority level Mid-Senior level Employment type Full-time Job function Other Industries Software Development Referrals increase your chances of interviewing at Cortex by 2x Be part of the Cortex team Seniority level: Mid-Senior level | Employment type: Full-time | Job function: Other | Industries: Software Development #J-18808-Ljbffr