Account Specialist I

Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Job Description
The Docusign Account Specialist (AS) is a high impact position, responsible for owning and completing a high-volume portfolio of renewal contracts in an assigned territory. The ideal Account Specialist is a professional with a full understanding of the SaaS contracting space. They will resolve a wide range of issues in creative ways. They are responsible for minimizing financial attrition, locking in favorable terms with our clients, identifying growth, and providing insights to the business that improve future outcomes. Account Specialists are responsible for ensuring maximum financial results for Docusign while strengthening partnerships with existing customers.

Responsibilities

• Own and implement win/win negotiation strategies for a high quantity of renewals that maximize contract value while protecting and improving customer trust
• Improve account growth by playing a role on the account team, helping to identify incremental opportunities upon contract renewal
• Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies
• Collaborate with internal resources such as Account Executives, Customer Success, Pricing, Legal, Revenue Operations and Product Management to develop strategies for upcoming renewals
• Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors
• Follow and enforce best practices for all internal processes including, Opportunity Management, Data Quality and Accuracy, CRM Hygiene, Quotes and Forecasting
• Achieve financial and strategic revenue, bookings and billings targets
• Evaluate your portfolio to prioritize time to render the most favorable outcomes
• Leverage customer data and behavior to assess the health of each renewal

Requirements
Basic

• Experience within Renewal Management, Account Management or Customer Success
• Bachelor’s degree

• 2+ years of experience within Renewal Management, Account Management or Customer Success within SaaS offerings
• Strong negotiation skills with experience driving contracts to completion on time
• Ability to demonstrate a strategic approach to enable persuasive value conversations with customers at an executive level
• Experience in quota carrying sales role with shown achievement
• Strong process management, financial competence, and contractual engineering skills
• Ability to react and adapt to potential rapid shifts in priorities
• Strong level of urgency, organization, and prioritization skills
• Ability to project manage the renewal cycle, pulling in vital resources

Work Environment
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at