Senior Customer Success Manager
2 semanas atrás
**_RESUMES MUST BE SUBMITTED IN ENGLISH_**As a Senior Customer Success Manager (CSM) with Signifyd, you'll be responsible for the success, net retention and expansion within the accounts in your portfolio. You will combine technology expertise, business acumen and passion for customer success to drive our customers' and company's expected outcomes. We are looking for team members who are excited to learn our platform and become fluent in the functional areas (fraud, e-commerce and payments) where we deliver value. As a trusted advisor with deep product and industry knowledge, you'll be able understand customers' business objectives and help them optimize performance. You'll collaborate internally with management & broader cross-functional groups to provide an outstanding customer experience and drive continuous improvement for Signifyd.**Responsibilities**:- Oversee the customer lifecycle and ensure ongoing client satisfaction and retention of a portfolio of assigned clients- Leverage knowledge of the Signifyd platform to advise on best practices around product usage with end-users- Identify, establish, and strengthen relationships with current and potential stakeholders within your accounts- Successfully close renewals and seek out additional expansion opportunities within your book of business- Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed- Work closely with Marketing to identify and convert successful customers into advocates- Embody Signifyd values and serve as a role model for other team members- Develop collateral and conduct periodic business reviews with client executive teams- Act as a face of the company at trade shows and other key industry events, both virtually and in person**Requirements for position**:- 5+ years of Customer Success Management and/or Account Management; technology background required- Background in e-commerce, fraud or payments industries is a plus- Proven customer management experience with large and complex accounts- Excellent communication and presentation skills- Professional fluency in Portuguese and English. Spanish is a plus.- Located in São Paulo, Brazil a plus- An analytical and metrics-driven work style- Ability to analyze complex situations and develop associated action plans and lead teams to achieve key objectives- Deep experience generating and manipulating data for internal and external presentations (GSuite, Microsoft Excel, Looker, etc.)- Driven, resourceful, detail-oriented, and highly organized- Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environmentSignifyd's Applicant Privacy Notice
-
Customer Success Manager
3 semanas atrás
Brasília, Brasil TITAN Tempo inteirois a no-code, web-based, fast paced growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America. As a Customer Success Manager , you'll manage...
-
Customer Success Account Manager
2 semanas atrás
Brasília, Brasil Microsoft Tempo inteiro**Customer Success Account Manager**:Brasilia, Distrito Federal, BrazilDate posted**Oct 02, 2025**- Job number** **- Work site**3 days / week in-office**- Travel**0-25**%**- Role type**Individual Contributor**- Profession**Customer Success**- Discipline**Customer Success Account Mgmt**- Employment type**Full-Time****Overview**:- Builds and coaches others on...
-
Customer Success Account Manager
2 semanas atrás
Brasília, Brasil Microsoft Tempo inteiro**Customer Success Account Manager**: Brasilia, Distrito Federal, Brazil Date posted **Oct 02, 2025** - Job number **1884195** - Work site **3 days / week in-office** - Travel **0-25**%** - Role type **Individual Contributor** - Profession **Customer Success** - Discipline **Customer Success Account Mgmt** - Employment...
-
Customer Success Manager
3 semanas atrás
Brasília, Brasil Growmodo GmbH Tempo inteiroAt Growmodo, we help fast-growing companies by connecting them with global talent while supporting the careers of creative and tech professionals. We're driven by fostering growth, building strong relationships, taking ownership and a passion for delivering a “WOW” experience daily.**The Role**:**Working Hours**: Mondays - Fridays, 8am-5pm Eastern...
-
Customer Success Manager
2 semanas atrás
Brasília, Brasil ServiceNow Tempo inteiro**Company Description**It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...
-
Analista De Customer Success Sênior
4 semanas atrás
Brasília, Brasil Carbigdata Tempo inteiroOverview VEM CONHECER A CARBIGDATA! Somos a maior plataforma de bigdata do mercado de veículos. Nossos produtos possuem foco na localização de veículos roubados, furtados e na verdadeira situação do bem localizado. Com foco em big data analytics, atuamos nos principais players do mercado automotivo como bancos, financeiras, locadoras e seguradoras....
-
Customer Success Manager
4 semanas atrás
Brasília, Brasil Marketing Ninjas Tempo inteiroAbout Us Marketing Ninjas is a cutting‑edge marketing agency specializing in helping restoration companies gain more referral partners and secure exclusive leads. As a faith‑driven and ninja‑themed company, we operate with the highest standards, integrity, and a commitment to excellence. Our mission is to empower our clients with the tools and...
-
Head Customer Success
2 semanas atrás
Brasília, Brasil Rêve Tempo inteiro**Descrição**:**_Você é um apaixonado pelo mundo dos negócios e seus desafios?_****_ O maior clube de Empresários do Centro-Oeste busca por um profissional Head Customer Success, que ame de atuar em uma empresa dinâmica e inovadora, construindo relacionamento e experiências incríveis para seus clientes e colaboradores._****_ Como Head de Customer...
-
Customer Success Coordinator
2 semanas atrás
Brasília, Distrito Federal, Brasil Executive Language Training - elt Language Solutions Tempo inteiroPosition: Customer Success CoordinatorCompany Overview:elt is a leading provider of language learning solutions for individuals and organizations. We are dedicated to helping our customers achieve their language learning goals through our innovative and personalized approach.Position Overview:We are seeking a highly motivated and customer-focused individual...
-
Customer Success Account Mgmt Ic4
1 semana atrás
Brasília, Brasil Microsoft Tempo inteiro**As a Customer Success Account Manager (CSAM)** at Microsoft in Finance industry, you will be the **strategic orchestrator** of customer success, responsible for driving **business outcomes**, **cloud adoption**, and **customer health** across Microsoft’s commercial cloud portfolio. You will lead engagements that deliver measurable value, build trusted...
