Customer Success Manager

3 semanas atrás

Brasília, Brasil TITAN Tempo inteiro

is a no-code, web-based, fast paced growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hire
Customer Success Managers
to join our growing Customer Success team in North America.
As a
Customer Success Manager
, you'll manage client onboarding, expansions, and renewals while leveraging
technical expertise
with a
strategic business mindset
to build strong customer relationships and identify growth opportunities. Join our innovative CS team to drive success and collaborate with Sales, Product, Solutions, and Support teams.
Responsibilities:
Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.
Lead discovery meetings with key users and stakeholders from customers and partners to position Titan as a core system and focus on maximizing its value.
Build strong relationships with key stakeholders to drive engagement and long-term success.
Identify upsell and expansion opportunities by aligning product capabilities with customer needs.
Analyze customer usage data to proactively address risks and drive retention strategies.
Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.
Requirements:
2-4 years
of proven experience as a Customer Success Manager or Technical Account Manager in a SaaS company (
must
).
Excellent verbal and written communication skills with strong customer-facing abilities, including a willingness to
meet clients onsite
and lead business discussions.
Experience in identifying upsell/cross-sell opportunities and working closely with Sales.
Hands-on experience with onboarding and implementation processes of Salesforce or other CRMs - a must.
A can-do approach with strong problem-solving skills and the ability to work under pressure.
Fluent in English; additional languages are a plus.
Ability to work remotely across EST/PST time zones.
Bachelor's degree in Computer Science, Industrial Engineering, Business or equivalent experience.
Why Join ?:
Work with a dynamic and innovative team in a fast-growing SaaS startup
Collaborate with industry-leading clients and gain exposure to cutting-edge technologies
Enjoy the flexibility of remote work and a healthy work-life balance
Competitive compensation package and opportunities for professional growth and development

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