Technical Support Specialist

3 semanas atrás


Londrina, Brasil beBeeSupport Tempo inteiro

Technical Support Specialist You are invited to join our team as a Technical Support Specialist. The ideal candidate for this role will have strong communication and problem-solving skills, along with the ability to work in a fast-paced environment. We offer a competitive compensation package, comprehensive training, and opportunities for professional growth and development. Job Responsibilities: Provide technical support to internal customers via phone, email, and chat. Analyze and troubleshoot complex technical issues. Document and track customer interactions using our CRM system. Collaborate with other teams to resolve technical issues and improve overall service quality. Participate in on-call rotations to ensure 24/7 coverage. Required Skills and Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. At least 1 year of experience in a technical support role. Excellent written and verbal communication skills. Strong analytical and problem-solving skills. Familiarity with ITIL framework and technical support tools. Benefits: Competitive salary and benefits package. Comprehensive training and professional development opportunities. Ongoing support and feedback from management and peers. Opportunities for career advancement within the company. Why Join Our Team? We value our employees' contributions and provide a positive and inclusive work environment that fosters growth and innovation. Our team is passionate about delivering exceptional customer service and supports each other in achieving our goals. If you're looking for a challenging and rewarding role where you can grow your career, we encourage you to apply today


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