Technical Support Specialist

1 semana atrás


Londrina, Brasil Bebeecareer Tempo inteiro

Support AnalystThis is an exciting opportunity for a skilled and dedicated individual to join our team as a Support Analyst.In this role, you will be responsible for providing high-quality support to our customers, ensuring that their issues are resolved in a timely and efficient manner.The ideal candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.You will also have a strong understanding of technology and software applications, as well as the ability to learn new skills quickly.We are looking for someone who is passionate about delivering exceptional customer service and has a commitment to excellence.If you are a motivated and detail-oriented individual who enjoys working in a dynamic team environment, then we would love to hear from you.Key ResponsibilitiesProvide technical support to customers via phone, email, or chatResolving customer complaints and issues efficiently and effectivelyDocumenting and tracking customer interactions using various systems and toolsCollaborating with internal teams to resolve complex technical issuesMaintaining accurate records and reporting on customer interactionsRequired Skills and QualificationsAdvanced proficiency in Spanish and PortugueseExcellent communication and problem-solving skillsStrong knowledge of Microsoft Office 365Ability to work effectively in a fast-paced environmentCommitment to delivering exceptional customer serviceBenefitsCompetitive salary and benefits packageOngoing training and professional development opportunitiesCareer advancement opportunities within the companyRecognition and rewards program for outstanding performanceWhat We OfferWe offer a dynamic and supportive work environment, with opportunities for growth and development.Our team is committed to delivering exceptional results and making a positive impact on our customers.#J-*****-Ljbffr


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