Information Technology Manager
Há 2 dias
Overview Information Technology Manager role at LEDN. LEDN is a global financial services company focused on digital assets. We offer lending, savings and trading products to digital asset holders in over 150 countries. We are a remote-first company with a global team and are looking for a manager to join the Cybersecurity/IT Engineering team as a full-time Manager of IT. Responsibilities Be customer-facing and the first line of support; own support for employees via tools such as Slack and Jira. Procuring and delivering technology equipment; own the tech onboarding of new employees and tech retrieval for departing employees. Design, test, build, and document programs, policies, and tools; contribute improvements to existing knowledge base. Support and manage SaaS applications (Google Workspace, Slack, Jamf Pro/Protect/Connect, Okta, Jira, etc.). Manage Mac endpoints and mobile device management tools (MDM/EMM, Jamf, etc.). Own and contribute to improvements on IDP and SSO tools (GSuite, Okta, etc.). Detail solutions, craft help articles, and automate routine tasks. Manage, respond to, and resolve critical incidents and issues; balance help desk tickets and prioritize effectively. Work on projects over sprints and document work in Jira; apply agile methods and sprints. Set and work to objectives and key results aligned with team and company goals. What You Bring to Ledn (Qualifications) 7+ years in SaaS systems administration: Jamf Pro, Google Workspace, Okta, Slack, Jira, Netsuite. Ability to create automations using bash, zsh, Python, etc.; familiarity with open source tools (Nudge, CIS Benchmark scripts, SplashBuddy, Munki, etc.). Experience integrating SSO into Okta and creating workflows in Okta; working with APIs to integrate systems. Remote support experience across multiple countries/time zones; ability to handle hardware shipping/receiving and customs. Excellent written and verbal communication across all media; ability to convey ideas clearly and assist users under pressure. Strong documentation skills and ability to craft clear tickets, emails, and Slack messages. Security-minded approach; understanding of PGP, networking fundamentals, TCP/IP, DNS, DHCP, VLANs, routing and switching; knowledge of OSI model troubleshooting. Self-management with the ability to scope projects, prioritize, and collaborate across multiple teams. Strong organizational and task-management skills; comfortable operating in ambiguity. Nice to Have Some familiarity with AWS; experience with GAM and command-line interfaces; Jamf, Okta, Google Workspace certifications. Culture and Benefits Ledn offers a comprehensive rewards package including equity and remote work eligibility; employees can work remotely up to 180 days per year (subject to restrictions). Equal opportunity employer; commitment to inclusivity and diversity; accommodation requests during recruitment are handled confidentially. Additional Information We are a global, remote-first team with applicants spanning North America, Latin America, Europe, and Africa. Shortlisted candidates may be asked to submit a short video response; we may review publicly available social media activity relevant to the role. We do not accept unsolicited agency resumes. #J-18808-Ljbffr
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Information Technology Manager
Há 4 dias
Salvador, Brasil LEDN Tempo inteiroOverview Information Technology Manager at Ledn. Ledn is a global financial services company built for digital assets, helping to improve the everyday lives of Bitcoin holders and build generational wealth for the future. Ledn offers a suite of lending, savings, and trading products to digital asset holders in over 150 countries. We are a remote-first,...
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Information Technology Manager
Há 2 dias
Salvador, Brasil LEDN Tempo inteiroOverview Join to apply for the Information Technology Manager role at LEDN . Ledn is a global financial services company built for digital assets, helping to improve the everyday lives of Bitcoin holders while building generational wealth for the future. We offer a suite of egalitarian lending, savings and trading products to digital asset holders in over...
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Information Technology Manager
Há 2 dias
Salvador, Brasil LEDN Tempo inteiroOverview Join to apply for the Information Technology Manager role at LEDN . Ledn is a global financial services company built for digital assets, helping to improve the everyday lives of Bitcoin holders while building generational wealth for the future. Ledn offers a suite of lending, savings and trading products to digital asset holders in over 150...
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Salvador, Brasil LEDN Tempo inteiroOverview Managers of Information Technology, Ledn is interested in hearing from you! Ledn is a global financial services company built for digital assets, helping to improve the everyday lives of Bitcoin holders while building generational wealth for the future. We offer a suite of egalitarian lending, savings and trading products to digital asset holders in...
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