Gitso - Global IT Site Operations Gmsa - Scs

**Job Description**:
- Work with teams to restore the IT environment in the event of incidents in the shortest possible time, respecting the SLAs agreed with the business areas;
- Respect and follow the procedures and policies of the IT area.
- Provide remote support and assistance through the use of tools for this purpose;
- Answering tickets opened by users related problems to hardware and/or software;
- Guidance to users about IT processes;
- Installation and configuration of new IT equipment in the Data Center, production line and offices;
- Engagement of Global IT support teams according to incident priority;
- Engagement of GM's internal teams for eventual infrastructure problems and/or provision of utilities to the IT environment;
- Monitoring the availability of the IT environment through the use of monitoring tools;
- Completion of ticket, incident, problem, asset management tools, among others, following the standards determined by the IT area;
- Follow-up of all standards, norms and procedures established by the IT area, aiming to guarantee the high availability of the environment and avoid impacts on the plant's operation.
**Additional Job Description**:
**Skills and qualifications (mandatory)**
- Complete higher education, preferably in areas related to IT.
- Previous experience and/or technical courses in the IT area;
- Solid knowledge for hardware technical support (desktops, laptops, scanners, printers, data collectors, terminals, tablets, cell phones, etc.);
- Experience in managing IT incidents using monitoring tools;
- Need to communicate in English (intermediate level) to allow the engagement and scheduling of global support teams;
- Availability to work in other shifts and/or remain on duty outside of business hours;
- Interpersonal relationship;
- Communication capacity;
- Ability to solve problems.
**Skills and qualifications (desirable)**
- General knowledge of server operating systems (Windows Server and Linux);
- General knowledge of database (Oracle and SQL);
- General knowledge of equipment that make up the IT infrastructure (servers, storages, backup units, routers, switches, APs, fixed telephony, UPS's, etc.);
- Experience in managing IT assets;
- General knowledge of LAN technical support (experience with Cisco devices);
- General knowledge of BigFix and ePO security tools;
- Knowledge of Warehouse Management System (WMS);
- Knowledge of Cimplicity or other SCADA systems;
- General knowledge of radio communication;
- Spanish.
**Certifications (desirable)**
- ITIL;
- CCENT.
**About GM**:
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**:
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
**Diversity Information**:
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

---