Service Sales Manager

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Job Description - Service Sales Manager - Programs (Latin America) )

Job Description

Service Sales Manager - Programs (Latin America) (Job Number: )

Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one. Your success is our success.

Description

JOB SUMMARY:

The Service Sales Manager- Programs will be responsible for selling ProAdvantage products to current and prospective owners and operators of Textron Aviation aircraft. ProAdvantage is Textron Aviation’s cost per flight hour maintenance program for Citation, Hawker, King Air and Caravans. This role is responsible for managing new enrollments, upselling, and contract transfers.

JOB RESPONSIBILITIES:

• Focus on selling ProAdvantage products to customers that own or who are purchasing Textron Aviation products including Cessna Citation, Caravan, King Air and Hawker aircraft.
• Responsible for tracking aircraft transactions within territory and marketing ProAdvantage as early in the process as possible.
• Research and identify potential sales opportunities using available reports and tools. Actively seek and identify cross-sell and up-sell service opportunities. Aggressively pursue sales leads provided by Textron Aviation employees and satisfied customers.
• Use a variety of marketing techniques to generate and secure ProAdvantage sales: hosting Service Center visits, telemarketing, organizing/participating customer engagement events, and written correspondence to name a few. Utilize and maintain a customer data base.
• Build proposals, calculate enrollment fees, draft contracts, request open account and coordinate all documents necessary to enroll new customers on ProAdvantage.
• Identify opportunities to upsell new programs to existing customers. (i.e. Propose Protech/Labor program to a customer enrolling or renewing ProParts).
• Receive and process customers’ requests for Program termination due to aircraft sale and ensure the new buyer continues with ProAdvantage enrollment for their aircraft.
• Transfer ProAdvantage contracts to the new buyer of an aircraft while attempting to upsell additional products. (i.e. Proposing Protech/Labor program to a customer transferring ProParts).
• Specifically track used aircraft sales/deliveries, identify aircraft enrolled with ProAdvantage, and ensure proper documentation is in place with the new buyer, also prospecting potential ProAdvantage opportunities for non-enrolled aircraft.
• Responsible for Contract Assignments and engine upgrades / conversions

EDUCATION/ EXPERIENCE:

• Bachelor’s degree in Business, Aviation Management, or related discipline
• Minimum 3 years sales and/or marketing experience required

QUALIFICATIONS:

• SalesForce.com and the Microsoft suite.
• Professional appearance and demeanor
• Candidate must be able to work in an autonomous self-directed environment to achieve the marketing strategies and sales goals set forth by the company.
• Candidate must possess strong communication skills (written and oral) to achieve relationships with local aircraft owners, operators, directors of maintenance, and brokers.
• Candidate must be willing to travel at least 50% of the time in all associated markets.
• A&P or Pilot license preferred.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.