Premium Ev's Customer Journey Designer

Há 5 dias

São Paulo, São Paulo, Brasil General Motors Tempo inteiro
**Job Description**:
**Premium EV's Customer Journey Manager - South America**
**Area of Accountability **/Time dedication/Key Responsibilities
**1.Customer Journey Development & Maintenance**
50%
- Create or update customer journeys based on new initiative or strategies
- Participate in customer research activities with the market research teams
**2.Create Journey Blueprints**
20%
- Create customer journey blueprints to enable details customer journey requirements to downstream partners
**3.Cross Functional Coordination**
30%
- Host customer journey workshops
- Use design thinking to test and learn (fail fast) and iterate prototypes
**Additional Job Description**:
**Education**:
- Bachelor's degree in engineering, economics, business or related
- Postgraduate studies in business, innovation, product development, data analytics or related
- Training in problem solving methodologies as Design thinking, iHub, RedX, Lean Six sigma, etc. are desirable.
- Data Analytics or automation special training is desirable
**Experience/ Knowledge**:
- Solid experience in areas related with business strategy, product development, customer experience, sales, aftersales
- Experience in product an customer experience development (i.e. customer journey, iHub, design thinking, etc)
- Experience in VoC analysis
- Experience in luxury market products is desired
- Using software for VoC analysis as Power BI, XMD, Python is desirable
**Competencies**:Strategic Agility / Think Customer / Drive for results / Business Acumen
**Languages **:English Fluent - Mandatory / Spanish Advanced - highly desirable / Portuguese
**Dual-line reporting to Project's Lead and Functional Lead from DSX (Digital Services & Experiences)**
**_Internal _**Influences**
- Luxury project leader
- GMSA Business intelligence manager
- GMSA VoC & DT supervisor
- VoC Supervisor specialist
- Head of Products
- Product managers
**External Influences**
- Dealers
- TP (CC Supplier)
- Customer Research Panels
**About GM**:
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**:
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
**Diversity Information**:
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

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