Customer Journey Optimizer
1 dia atrás
This role will be responsible for supporting the vendor operations by organizing training, documenting processes, designing improvements, controlling and creating action plans to meet company and operational Key Performance Indicators (KPIs).
Support multiple areas as well as consumer case escalation.
Analyze data to provide inputs to management.
Ensure alignment between quality, experience, and productivity across all customer touchpoints.
Optimize the customer journey with a focus on efficiency and delight, acting strategically across the end-to-end experience.
Required Skills and QualificationsQualifications:
- Bachelor's degree
- Experience within Customer Experience, Customer Delight
Key Skills:
- Problem-solving and critical thinking: Investigate root causes of ongoing customer issues
- Collaboration: Work collaboratively with different areas such as Marketing, Product, Engineering
Work Environment: Hybrid profile 3 times in office, 2 times home (Vila Olimpia)
BenefitsAs a member of our team, you will have the opportunity to work in a dynamic and innovative environment, where you can grow professionally and personally.
We offer a competitive salary and benefits package, as well as opportunities for professional development and advancement.
OthersAdditional locations include Brazil.
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