Customer Support

Há 6 dias

Espumoso, Rio Grande do Sul, Brasil buscojobs Brasil Tempo inteiro

OysterLink is the newest and fastest growing restaurant & hospitality job site.

  • Launched in early 2024, the site generates over 340,000 monthly viewers organically
  • Our goal is to generate millions of monthly visitors organically within two-year time
Overview

We are seeking a forward-facing Customer Support & Operations Specialist with excellent English communication and organizational skills to :

  • Client & Applicant Communication
  • Platform Management & Issue Resolution
  • Feedback & Continuous Improvement
Required Skills
  • Native English speaking skills and excellent grammar and communication skills
  • Attention to detail and ability to learn platform features
  • Strong customer service focus, ability to troubleshoot issues and come up with solutions
  • Ability to multitask and manage time effectively
  • Experience in ticket management & documenting feedback
  • Able to work between 7 a.m. to 4 p.m. EST as we target a US demographic
Goals
  • Keep client response time during work hours under 1 hour, issue resolution time under 2 hours
  • Ensure client feedback (bugs or improvements) documented, logged, and plan resolutions for all client feedback (bugs or improvements) on the day it arrives
Responsibilities
  • Client & Applicant Communication
  • Provide prompt support for inquiries, respond to questions, and offer guidance
  • Communicate effectively with companies and job seekers
  • Platform Management & Issue Resolution
  • Troubleshoot feature issues, monitor bug / support requests
  • Refresh and reorder featured job listings on our site and LinkedIn
  • Feedback & Continuous Improvement
  • Track and share client / applicant feedback with internal teams to enhance platform features
  • Prior to platform launch (on the current site)
  • Manage incoming "Post a Job" submissions
  • Gather missing information and confirm postings with clients
  • Collect and review CVs

The ideal candidate must be a proactive and independent thinker who can take ownership of the tasks at hand and ensure timely & quality output through collaboration with other team members.

OysterLink offers competitive salaries , yearly growth opportunities AND company shares for all team members.

This is for a full-time, remote-work-at-home position. We are seeking team members that can work up until 4 p.m. EST.

OysterLink is seeking to make IMMEDIATE hires.

What we offer at OysterLink :
  • A work culture focused on mutual success and continuous growth
  • Competitive pay and scheduled yearly raises
  • Shares in the company – share in profit upon company sale
  • Challenging projects and opportunity to work with great team members
  • Job stability in case of illness, Covid changes, and personal problems
  • Work-from-home opportunity
  • 4 weeks paid time off
Recruitment steps
  • Apply via LinkedIn
  • Receive a short questionnaire
  • Send back answers + CV
  • Have an interview with our Recruiter
  • Complete a test
  • Have an interview with Hiring Manager
  • Get feedback

We kindly ask for your CV and all correspondence to be in English.

#J-18808-Ljbffr

  • Technical Support Professional

    Há 6 dias

    Espumoso, Rio Grande do Sul, Brasil beBeeSpecialist Tempo inteiro R$90.000 - R$120.000

    Customer Support SpecialistWe are seeking a Customer Support Specialist who can handle a variety of customer inquiries via email and phone. The ideal candidate will be proficient in the German language, have at least 1 year of support experience, and possess excellent communication skills.The successful candidate will work independently as well as within...

  • Customer Support and Operations Specialist

    Há 4 dias

    Espumoso, Rio Grande do Sul, Brasil beBeeCustomer Tempo inteiro R$40.819 - R$63.429

    We are currently seeking a Customer Support and Operations Specialist to join our team.Job Description:Client & Applicant CommunicationPlatform Management & Issue ResolutionFeedback & Continuous ImprovementThe ideal candidate will be responsible for providing exceptional customer service, resolving issues in a timely manner, and continuously improving our...

  • Technical Support Engineer

    Há 7 dias

    Espumoso, Rio Grande do Sul, Brasil buscojobs Brasil Tempo inteiro

    HojeGenesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.EverHelp is a project in the...

  • Frontline Client Support Associate

    Há 5 dias

    Espumoso, Rio Grande do Sul, Brasil beBeeCustomerSupport Tempo inteiro R$35.200 - R$54.400

    Customer Support SpecialistWe are seeking a Customer Support Specialist to provide exceptional support and services to clients. This role requires excellent communication and organizational skills, as well as the ability to work independently and manage multiple tasks.The ideal candidate will have native English speaking skills and be able to communicate...

  • Consultor(A) Comercial Mercado Externo

    Há 7 dias

    Espumoso, Rio Grande do Sul, Brasil buscojobs Brasil Tempo inteiro

    OverviewHojeJob Summary:The Sales Analyst will be responsible for managing leads, coordinating product samples, tracking lab test results with customers, and ensuring all sales progress is accurately recorded in the CRM.This role requires strong organizational skills, customer-facing communication, and familiarity with CRM systems.Key ResponsibilitiesLead...

  • Technology Consultant

    Há 7 dias

    Espumoso, Rio Grande do Sul, Brasil buscojobs Brasil Tempo inteiro

    OverviewCome to one of the biggest IT services companies in the world. Here you can transform your career. We are looking for SAP MM professionals to work remotely with occasional visits to Morumbi, Sao Paulo.At TATA Consultancy Services (TCS) we believe that people make the difference and we foster a culture of unlimited learning with opportunities for...

  • Chief Technical Operations Specialist

    Há 4 dias

    Espumoso, Rio Grande do Sul, Brasil beBeeTechnical Tempo inteiro US$60.000 - US$80.000

    Advanced Technical ExpertiseWe are seeking a seasoned .NET Core professional to provide advanced technical support and expertise in complex infrastructure challenges. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and 3-5 years of experience in software development.Work Arrangements: This role requires...

  • Cost Estimation Professional

    Há 4 dias

    Espumoso, Rio Grande do Sul, Brasil beBeeEstimator Tempo inteiro R$80.000 - R$150.000

    Career OpportunityDrive the future of automotive innovation as a Cost Estimation Engineer.About the RoleIn this key position, you will play a pivotal role in driving the future of automotive innovation by preparing accurate and realistic cost estimates for new projects and engineering changes. Your expertise will provide financial information to support...

  • Senior Android Developer

    Há 6 dias

    Espumoso, Rio Grande do Sul, Brasil buscojobs Brasil Tempo inteiro

    Overview Sr Android Developer (KMP) Remote: Brazil Rate: $17-21 USD Contract: 3 months + extensions Required Skills & Experience 5+ years of experience with Kotlin, and how to deal with different screen sizes A working knowledge of modern Android development, iOS development, and design patterns such as MVVM, MVP, MVI, etc. Familiarity with RESTful...

  • Senior Data Streaming Engineer

    Há 4 dias

    Espumoso, Rio Grande do Sul, Brasil Levi9 Serbia Tempo inteiro

    As a Data Streaming Engineer in the customer team, you will leverage millions of daily connections with readers and viewers across the online platforms as a competitive advantage to deliver reliable, scalable streaming solutions. You will collaborate closely with analysts, data scientists and developers across all departments throughout the entire customer...