Bilingual Customer Support Agent

2 semanas atrás


Toledo PR, Brasil UENI Tempo inteiro

Who are we? Pronounced "You and I", UENI provides low-cost, easy solutions to help small businesses get online and grow their business. Our goal is to simplify what small businesses need to do to get more visibility, customer leads, and sales. Please note that only candidates based in Latin America will be considered for this position. Working Hours: 40h/week. Monday-Friday with one working weekend every 4 weeks. 9am-6pm EST Top performers at UENI will be rewarded with promotions, remuneration progression, and performance bonuses. Responsibilities: Answer a variety of customer queries via different channels, including live chat, e-mail, and phone. Reach sales & retention targets to ensure the customer experience is maximized. Educate our growing customer base in the use of our tools and the technology that backs it up. Become an expert in every aspect of our products & be a true advocate for our customers. Collate and filter feedback from customers and make suggestions as to how we can improve our service and increase efficiency Investigate technical issues and provide ideas for fixes. Job requirements 2+ years in a Customer Service role responding to large volumes of emails and chats. Fluency in English is a must. Candidates should exhibit advanced proficiency in both verbal and written communication, with the ability to express ideas clearly and confidently. Experience in ticketing and/or live chat software is a must (Fresh Desk, Zoho Desk, Zen Desk, Happy Fox etc.) Experience working remotely is an advantage Strong communication skills, some of our team members are located in other offices. Genuine desire to create the best customer journey possible. Able to explain complex concepts in easy-to-understand language.



  • Toledo, Brasil Loqus Business Intelligence Tempo inteiro

    Location: RemoteAt Loqus, we believe in innovation, collaboration, personal growth and having fun.We offer competitive salary packages, flexible hours and various working arrangements (fully remote, hybrid, etc.), all within an inspiring and fast-paced environment that maintains a family-oriented approach to work and life.Join us in shaping the future of the...

  • Customer Support Specialist

    3 semanas atrás


    Londrina, PR, Brasil beBeeCustomerSupport Tempo inteiro

    Customer Support Specialist We are seeking a skilled professional to join our team as a Customer Support Specialist. This role involves providing high-quality support to customers through various communication channels. In this position, you will be responsible for resolving customer complaints and inquiries in a timely and effective manner. Your strong...

  • Customer Success Engineer

    1 semana atrás


    Toledo, Brasil Tecla Tempo inteiro

    *Native/Bilingual English is required for this role (read/written/spoken)Please upload your CV Resume in English.Monthly salary: $1,500 - $2,000 USDAlong with our partner, we're looking for a talented Customer Success Engineer able to leverage technical knowledge, client-facing experiences, and strong problem-solving skills to deliver great experiences to...


  • Curitiba, PR, Brasil beBeeTechnical Tempo inteiro

    Job Description: We are seeking a highly skilled professional to join our team as a Customer Success Analyst. As a key member of our support team, you will play a vital role in ensuring exceptional service for our valued customers. Your primary responsibility will be to troubleshoot complex customer requests, manage the global support queue and backlog, and...


  • Curitiba, PR, Brasil beBeeCustomerSupport Tempo inteiro

    Customer Support Specialist This role involves providing top-notch support to users, ensuring their issues are resolved promptly and professionally. A successful candidate will have strong experience managing support tickets, excellent communication skills, and a deep understanding of HubSpot. Key Responsibilities: Respond to Inbound Tickets: Serve as the...


  • Londrina, PR, Brasil beBeeSupport Tempo inteiro

    Job Title Transform your career with a role that's all about delivering exceptional customer service and support. We're looking for a highly motivated and organized individual to join our team as a Service Desk Specialist. In this role, you'll be the first point of contact for customers, resolving their queries and issues in a timely and professional manner....


  • Curitiba, PR, Brasil beBeeCustomerSupport Tempo inteiro

    Job Role Overview We are seeking a skilled Technical Support Specialist to join our client's customer support team. Main Responsibilities: Drive resolution of customer issues, act as a customer advocate, and maintain happy and satisfied customers. Follow the client’s customer support process and meet established service level agreements (SLAs). Triage...

  • Technical Support Specialist

    3 semanas atrás


    Curitiba, PR, Brasil beBeeTechnical Tempo inteiro

    Technical Support Professional We are seeking a skilled Technical Support Professional to join our team. In this role, you will serve as a primary point of contact for customers requiring technical assistance. Key Responsibilities: Serve as a point of contact for customers seeking technical support via phone, email, or customer service tools. Perform remote...

  • Help Desk Agent

    1 semana atrás


    Londrina, PR, Brasil beBeeHelpDesk Tempo inteiro

    Job Title: Help Desk Agent We are seeking a skilled and customer-focused Help Desk Agent to join our team. In this role, you will be responsible for providing timely and effective support to our users, resolving their technical issues and improving their overall experience. Main Responsibilities: Respond to all user inquiries and resolve their technical...

  • Enterprise Support Engineer

    4 semanas atrás


    Londrina, PR, Brasil HotMic Tempo inteiro

    About HotMic HotMic builds AI-powered video creation workflows that help creators and media teams produce high-quality content faster and more efficiently. We operate our own platform and also work closely with large enterprise customers to deliver custom, high-impact solutions.Role Overview We are hiring a Senior Enterprise Support Engineer to work directly...