Operations Agent
Há 1 mês
Operation Agent
Will be responsible for serving customers (agencies and operators) and suppliers by email and/or by phone (in more critical cases), to ensure the smooth running of pre-stay and reservation operations. Will act autonomously, with supervision present, if necessary.
Main attributions:
- Monitoring the progress of reservations and handling on an online platform.
- Customer service and communication (agencies and operators) by email and phone
- In critical cases, customer service by phone.
- Solving routine problems in the area.
- Indoor activity, no travel required.
Prerequisites:
- Some experience with the routine of the area of operations in tourism acquired in agencies, operators, or Hospitality.
- Ability to act with autonomy, security, and initiative to solve work problems.
- Responsibility and commitment.
- Good interpersonal, communication and team spirit.
- Ability to work with intense rhythm in a controlled / balanced way.
- English - advanced / fluent level. Must be able to communicate on objective and common questions by email.
Critical situations will require telephone communication.
- other languages will be a plus
- Knowledge and good interaction with IT - Office Package, Excel, Outlook.
- Must reside in Jundiaí or nearby city.
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