Technical IT Specialist

Há 12 horas

Londrina PR, Brasil beBeeCustomerSupport Tempo inteiro

IT Support Role We are looking for a dedicated and skilled IT professional to join our team. The ideal candidate will be responsible for providing technical assistance to end-users, resolving hardware and software issues, and maintaining accurate records of incidents and resolutions. Key Responsibilities: Provide timely and effective support to end-users via phone, email, or in-person. Identify and resolve technical issues with hardware, software, and network systems. Maintain detailed documentation of incidents, including root causes, resolutions, and follow-up actions. Collaborate with internal teams to ensure seamless service delivery and meet Service Level Agreements (SLAs). Prioritize tasks effectively to meet deadlines and optimize resource allocation. Benefits: We offer a comprehensive package of benefits, including health insurance, dental plan, life insurance, transportation vouchers, meal/food vouchers, childcare assistance, Gympass, TCS Cares, partnership with SESC, reimbursement of certifications, free TCS Learning Portal, international experience opportunity, discount partnership with universities and language schools, Bring Your Buddy, TCS Gems, and Xcelerate.

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