Senior Technical Support Specialist

1 semana atrás


Londrina PR, Brasil beBeeIT Tempo inteiro

Help Desk Specialist Key Responsibilities and Qualifications: Attend all incidents reported by users through the helpdesk or incident logging system. Record calls from the helpline and register incidents in the ticket registration platform. Respond promptly to workstation problems encountered by end-users. Requirements: The ideal candidate will have expertise in managing IT service management tools, advanced/fluent English and Spanish language skills, and excellent customer service skills. Essential Skills: Incident Management Customer Service IT Service Management Work Environment: Work is typically performed in a standard office environment with minimal exposure to health hazards or physical demands. Additional Requirements: Proactive and assertive behavior, excellent customer service, and administrative skills are essential for this role.


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