Customer Experience Intern

3 semanas atrás

São Paulo SP, Brasil Webull Brasil Tempo inteiro

Webull is a leading platform that empowers investors by providing them with cutting-edge tools and resources to trade in U.S. and global markets. Our team in Brazil is focused on expanding our reach and impact in the financial sector, offering unparalleled opportunities for growth and learning.

Role Overview:

We are seeking a highly motivated intern to join our Customer Experience team in São Paulo. This role will support the Head of Customer Experience and is an excellent opportunity for a top university student who is passionate about creating exceptional customer experiences. The ideal candidate will be fully proficient in English, with Spanish as a plus, and will work on various projects aimed at enhancing customer satisfaction and loyalty. This is not a remote or hybrid role.

Key Responsibilities:

  • Evaluate existing customer service processes and recommend improvements to enhance the customer experience.
  • Collaborate with the product team to communicate customer feedback and assist in implementing it into the product roadmap.
  • Help create materials for upcoming product launches to ensure they resonate with customers and address their needs.
  • Support the marketing team in designing and executing customer promotions that drive engagement and satisfaction.
  • Assist the Customer Experience team in various ad-hoc projects aimed at delighting customers and enhancing their interactions with our platform.

Qualifications:

  • Currently enrolled in a top university in São Paulo, pursuing a degree in Business, Marketing, Communications, or a related field.
  • Full proficiency in English is required; Spanish is a plus but not necessary.
  • Strong desire to work in a customer-focused role within a leading fintech company.
  • Excellent communication skills, both written and verbal, with a focus on clarity and customer empathy.
  • Motivated self-starter with strong organizational and problem-solving skills.
  • Proven ability to work efficiently and accurately under pressure in a fast-paced, multi-tasking environment.
  • Must be available to work on-site in our São Paulo office; this is not a remote or hybrid role.

What We Offer:

  • A unique opportunity to work closely with senior leadership and gain insights into the strategic workings of a leading financial platform.
  • Hands-on experience in a fast-growing, results-driven environment.
  • A vibrant and fun workplace where your contributions will make a real impact.

If you are passionate about creating delightful customer experiences and want to gain invaluable experience in the financial markets, we want to hear from you.

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