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Merchant Experience Improvement Manager
Há 1 mês
About Us:
Keeta is an independent brand of Meituan , the world's largest tech-driven retail company. We focus on food and consumer product delivery services in international markets with the mission: "We help people eat better, live better" .
Know more: Keeta website
What You'll Do:
- Understand the basic operations of the food delivery industry. Identify the issues merchants encounter on various delivery platforms and gain insights into their genuine needs.
- Based on merchant needs, drive the initiation, implementation, and achievement of results for various projects within the company. The projects include product projects and process improvements projects.
- Establish a merchant experience indicator system , and guide the project advancement through the monitoring and operation of experience indicators.
What We Need From You:
- Have certain operational experience in user experience.
- Possess certain experience in building and operating indicator systems, familiar with various research tools, and methods for analyzing research results.
- Possess certain project management capabilities, able to collaborate with multiple parties to ensure project outcomes are achieved. Have a certain product-oriented mindset.
- Priority will be given to those familiar with the food delivery industry. Candidates with experience in internet companies are preferred.
- Can use English and Portuguese as working languages.
What Make This Role Exciting:
- Early-stage business: Opportunity to participate in the initial planning, design, and implementation of key projects.
- International team: Work with members from 26 countries and experience a diverse work environment.