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Lifestyle Manager
3 meses atrás
Quem SomosA Ten Life Group é um serviço global de concierge de luxo e nosso departamento de viagens está oferecendo uma oportunidade única de se juntar a uma equipe vibrante.
Nossos clientes e colegas são os pilares do que fazemos, e atendemos clientes de alta renda líquida (HNW) e clientes de ultra alta renda (UHNW) com suas solicitações de viagens de lazer.
Na Ten, nosso objetivo é simples:
nos tornar o negócio de serviços mais confiável do mundo.
Entregamos nosso serviço por meio de uma combinação da plataforma proprietária e exclusiva da Ten, habilitada por tecnologia, e da expertise de nossos Lifestyle Managers altamente treinados.
A Ten está crescendo rapidamente e tem planos ambiciosos de continuar inovando, inspirando e melhorando a vida de milhões de membros.
Como uma B Corp Certificada, a Ten Lifestyle Group faz parte de uma comunidade global de empresas unidas por um objetivo comum de impactar positivamente a sociedade e o meio ambiente.
Gostaria de atuar como Lifestyle Manager?Como Lifestyle Manager, você usará o seu conhecimento e experiência para atender os nossos clientes através de diversos canais, assegurando-lhe o melhor serviço, seja qual for a sua solicitação: reservas de restaurantes, cotação e compra de ingressos, cotação e reserva de viagens, dentre outros, utilizando o nosso sistema interno de dados, ferramentas de pesquisa e parcerias com fornecedores.
Trabalhando em conjunto com a equipe mais ampla de Lifestyle Managers, você desempenha um papel vital criando uma experiência de concierge exemplar para os nossos clientes, com o foco em sempre superar suas expectativas.
Sua atividade principal será fornecer o melhor atendimento ao cliente em linha, compreendendo as solicitações e explorando novas resoluções, seja por telefone, e-mail ou chat, sempre eficiente e com presteza.
Principais atividades:
Responder solicitações por telefone, e-mail e chat diretamente dos clientes, atendendo ao tempo de resposta adequado para cada canal;Abertura de pedidos, trativas e resoluções;Resolver solicitações em linha com os clientes, sempre que possível;Entrar em contato com fornecedores externos, fazer a intermediação e contratação de serviços em nome dos clientes;Garantir que os clientes estejam cientes de todos os termos e condições dos nossos fornecedores antes de executar qualquer transação;Fornecer eventualmente suporte nas atividades da liderança, quando necessário;Prestar suporte a pedidos de clientes de outros escritórios da Ten Global;Participar de reuniões e treinamentos internos em horário de trabalho.
RequirementsTem interesse? Os requisitos para essa posição são os seguintes:Graduação em Turismo ou áreas correlatasInglês no mínimo intermediárioExperiência em atendimento ao clienteDisponibilidade para trabalhar em escala 6x1Conhecimento abrangente do pacote Microsoft officeDesejável experiência em agência de viagens, concierge, hotelaria e turismoConhecimento em outros idiomas será um diferencialCompromisso em apoiar o cumprimento das metas ambientais, sociais e de governança da Ten e promover a adesão às políticasEsta é uma vaga afirmativa para Pessoas com Deficiência
Compromisso com a DiversidadeEncorajamos diversas filosofias, culturas e experiências. Valorizamos a diversidade e nos dedicamos a criar um ambiente de trabalho inclusivo para nossos funcionários. Essa ideia une as equipes do TEN.
Todos os aspectos do nosso relacionamento, incluindo a decisão de contratar, promover, disciplinar ou demitir, serão baseados no mérito, competência, desempenho e necessidades comerciais.
