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Aux Adm Customer Success

4 meses atrás

Brasília, Distrito Federal, Brasil Holding Referência Tempo inteiro

Olá, nós somos a Referência Seguros Somos uma corretora especializada em seguros e benefícios empresariais e temos como missão transformar o mercado de seguros e benefícios no Brasil.

Estamos abrindo dez novas filiais no Brasil, por isso, estamos buscando talentos incríveis para fazer parte dessa missão.


Nós da Referência atendemos desde pequenas a grandes empresas que buscam uma solução de plano de saúde, seguro de vida, seguro empresarial ou qualquer outro tipo de seguro.


Buscamos incansavelmente encantar nossos clientes, com tecnologia, dados massivos, inteligência artificial e uma cultura de ágil para levar aos nossos clientes soluções visionarias a frente do seu tempo.

Descrição da Vaga

  • Envio de boleto
  • Agendamento de consultas e exames
  • Busca e envio de rede credenciada
  • Orientação aos clientes
  • Solicitação e acompanhamento de reembolso
  • Solicitação e acompanhamento de prévias
  • Cadastro e acompanhamento de movimentações (inclusão, exclusão e alteração cadastral)
  • Solicitação e acompanhamento de cancelamentos de contrato
  • Solicitação e acompanhamento de up e downgrade
  • Intermediação de solicitações do cliente junto à Operadora
  • Auxílio em autorizações de atendimento
  • Solicitação e envio de documentos (carta de quitação, permanência e etc)
  • Disparo de pesquisas aos clientes
  • Atendimento às solicitações da área de Vendas (orientação e envio de documentos)
  • Conferência de inadimplentes e sinalização de atrasos em fatura, por operadora
  • Captação e direcionamento de indicações à área de Vendas
  • Onboarding dos clientes implantados
  • Solicitação de segunda via de carteirinha
  • Solicitação de negociação de débitos e reativação de apólices
  • Contatos periódicos com a carteira de clientes
  • Recepção de clientes e convidados
Pré-requisitos

  • Ensino médio completo ou superior cursando
  • Experiência com atendimento ao cliente
  • Vivência na área de pósvenda ou comercial
  • Conhecimento intermediário do pacote Office, com ênfase em Excel
  • Conhecimento em CRM
  • Boa dicção e escrita
  • Proativo
  • Habilidades
  • Boa organização para lidar com alto volume de informações números e processos
  • Comunicação efetiva para lidar com os clientes externos e internos
  • Saber trabalhar com altas demandas
  • Senso de prioridade, pois irá trabalhar com urgências
  • Ter jogo de cintura para lidar com adversidades no dia a dia.