Trilingual Customer Success Manager

2 semanas atrás

Brasília, Distrito Federal, Brasil StratApps Tempo inteiro

Position Overview:

We are seeking a Customer Success Manager for Cloud Platforms who is proficient in three languages. This role is essential for a leading cybersecurity firm that is at the forefront of cloud technology, reshaping operational paradigms for individuals and organizations alike.

Company Vision:

The organization is committed to being the premier partner in cybersecurity, dedicated to safeguarding the digital landscape. It tackles significant security challenges through relentless innovation, harnessing cutting-edge advancements in artificial intelligence, analytics, automation, and orchestration.

By providing a cohesive platform and nurturing a robust ecosystem of partners, the company is pivotal in securing numerous organizations across various cloud environments, networks, and mobile devices.

Key Qualifications:

  • Relevant Degree: A degree pertinent to the role is required.
  • Language Proficiency: Must be trilingual: English (minimum C1), Spanish (minimum B2).
  • Cloud Certification: Certification from a recognized Cloud Service Provider, such as Amazon Web Services, Google Cloud Platform, or Azure.
  • Cybersecurity Certification: A certification in cybersecurity is essential.
  • Experience: At least 5 years in a Customer Success consulting role.
  • Cloud Platforms: Minimum of 2 years of experience with Cloud platforms (AWS, GCP, Azure) or in cybersecurity.
  • DevOps Expertise: 2+ years of experience with DevOps processes, including CI/CD pipeline management and Infrastructure as Code (IaC).
  • Containerization: 2+ years of experience with containerized environments (e.g., Kubernetes, Docker).
  • IaaS Knowledge: 2+ years of experience with IaaS features, Cloud Containers, and Serverless technology.
  • Implementation Experience: At least 1 year of experience in implementing solutions.
  • Networking Background: 1+ years of experience in cybersecurity and networking sectors.
  • Consulting Skills: Over 3 years of demonstrated consulting and project management experience, acting as a trusted advisor to enhance customer business value.
  • Customer Engagement: 3+ years in pre-sales, account management, customer success, or related roles focused on customer success and adoption.
  • Escalation Management: Proven track record of managing customer escalations and achieving successful resolutions.
  • SaaS Exposure: 2+ years of experience with SaaS solutions and/or enterprise software, with a focus on B2B SaaS.

Responsibilities:

  • Facilitate customer adoption and accelerate integrations with new cloud security products while providing real-time support and strategic guidance.
  • Collaborate closely with CISOs, Security Architects, Customer Success Engineers, and Development Operations teams to deploy cloud security solutions effectively.
  • Ensure customers optimize their return on investment by swiftly implementing and operationalizing solutions to meet their business and security goals.
  • Assist clients in creating custom integrations and workflows to fully incorporate security solutions into their operations.
  • Act as the primary point of contact for customer support inquiries, coordinating timely resolutions with engineering teams.
  • Serve as a customer advocate, influencing product development and enhancements.
  • Guide customers in establishing and managing their Cloud Security Change Management and Governance programs.
  • Identify potential risks to customer objectives and collaborate with the account team to develop mitigation strategies.
  • Develop a thorough understanding of common business challenges faced by customers and align solutions to meet their needs.

Essential Soft Skills:

  • Ability to articulate technical concepts to non-technical audiences.
  • Strong organizational and time management capabilities.
  • Self-motivated and independent thinker.
  • Proficient in multitasking and thriving in a dynamic environment.
  • Willingness to provide support outside of standard working hours as needed.

Benefits:

  • Competitive compensation package reflective of experience and qualifications.
  • Engagement in a multicultural environment with continuous interaction with clients and teams across the Americas.
  • Ongoing training and development in emerging technologies.
  • Opportunities for professional growth and advancement.

If you believe this role aligns with your expertise, we look forward to connecting with you.

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