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Customer Success/Account Manager
2 meses atrás
About Helpjuice
Helpjuice is a leading provider of knowledge management solutions, empowering companies to share knowledge with their customers and employees. With a strong presence in the market, we have established ourselves as a trusted partner for businesses seeking to improve their customer experience.
Job Summary
We are seeking a highly motivated and results-driven Sales Growth Specialist to join our team. As a Sales Growth Specialist, you will be responsible for driving sales growth by boosting product demos and signups, meeting and exceeding lead generation and conversion targets, and managing warm leads to discover the full potential of our product.
Key Responsibilities
- Drive sales growth by boosting product demos and signups
- Meet and exceed lead generation and conversion targets
- Manage 100+ warm leads, helping each discover the full potential of our product
- Report weekly to the Sales Director and CEO, sharing briefs, projections, and closed deals
- Support the onboarding process and follow up with customers via calls/emails, showcasing the value and unique advantages of our product
- Manage a daily inbox of 10-30 support inquiries, ensuring timely solutions
- Work closely with the Product Manager and Developers to resolve customer issues and provide feedback
Requirements
- Excellent English skills – You will be in constant communication with our customers
- Strong soft skills – Ability to adapt quickly to different cultural styles and customer situations
- Customer-focused mindset – You understand customer needs and are willing to provide thorough explanations, no matter how long it takes
- Available Monday through Friday, 9 am to 5 pm NYC time
- Great organizational skills and discipline
- Reliable internet connection
- API knowledge is a plus
- Have a sense of humor :)
What We Offer
- Competitive base pay + commission
- Total monthly compensation can reach up to $2,000, depending on your performance and target achievements
