Servicenow Support Agent

2 semanas atrás

São Paulo, São Paulo, Brasil Siemens Healthineers Tempo inteiro

Do you want to help create the future of healthcare? Siemens Healthineers is a place for people who dedicate their energy and passion to this greater cause.

It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.


We offer you a flexible and dynamic environment where you have the space to stretch beyond your comfort zone in order to grow personally and professionally.

Sound interesting? We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally.

Sound interesting?

Then come and join our global team as Transfer as a Service (MFT) Operations Engineer

Your mission and responsibilities:

  • Incident ticket monitoring and handling, as well as documentation of results, based on knowledge transfer sessions.
  • First analysis of incoming incidents / Qualification and preclarification of the incident (understanding user requirements).
  • Incident resolution (capable to explain complex solution of the incident in a userfriendly manner).
  • Transfer of the incident to the next escalationlevel, incl. involvement of DevOps Developer team OR interface providers (SAP Support) when required.
  • Creation of Backend and End-User Selfhelp Knowledge Articles for raised incidents to ensure better support on reoccurring incidents.
  • Creating and running basic scripts to resolve Incidents.

Skills:

-
Bachelor's degree in Computer Science, Engineering or equivalent experience
:

-
Hybrid model, going to the office once a month:

-
Availability to work in São Paulo:

-
Advanced English to communicate with global team**:


  • Excellent communication skills in multi-provider environment**:
-
Management soft skills to take lead on High priority incidents when it occurs
:

-
Strong Analytical skills for troubleshooting**:


  • Scripting experience is at an advantage**:
-
Good understanding of Incident & other ITSM Processes (such as Problem, Knowledge Management)**:


  • Previous work experience in ServiceNow ITSM environment (3+ years)
    :
-
This position requires work during some weekends. Will be clarified during interview.**
Our global team:We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture:


We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world.

We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

To all recruitment agencies:

Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

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