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Líder de Customer Success

3 meses atrás

São Paulo, São Paulo, Brasil Suflex Tecnologia Tempo inteiro

Líder de Customer Success (customer care):

Você tem excelentes habilidades de comunicação, muita resiliência e inteligência emocional? Tem vontade de conquistar resultados e paixão por encantar clientes? Nós temos uma oportunidade para você Estamos procurando um(a) profissional para compor o nosso time de Customer Success.

Você será responsável por fazer com que o nosso cliente tenha sucesso no uso do nosso produto.

É de responsabilidade do(a) profissional entender o contexto de cada empresa, acompanhar proativamente o cliente indicando maneiras de gerar mais resultados.


Responsabilidades e atribuições:

  • Ensino superior (cursando ou concluído);
  • Experiência com atendimento ao cliente nas áreas de customer service, customer success ou customer care;
  • Experiência com clientes dos setores alimentícios ou cozinhas profissionais;
  • Experiência com monitoramento de indicadores de resultado;
  • Habilidade para entender e atender as necessidades de suporte do cliente;
  • Ser didático para ajudar os clientes em suas orientações de suporte;
  • Possuir senso de trabalho auto gerenciado;
  • Boa comunicação escrita e verba;
  • Gostar de tecnologia e de explorar as funcionalidades de aplicativos e sistemas;
  • Ter conhecimento avançado no uso de ferramentas como WhatsApp, Instagram (DM), OmniChannel (Tallos e etc);
  • Ter conhecimento em ferramenta de CRM (Zoho Desk e Zoho CRM);

Requisitos e qualificações:

  • Analisar dados, números e contexto do cliente, para entender quais são seus principais desafios, dificuldades e oportunidades;
  • Manter contato com o cliente com foco em estratégias de engajamento;
  • Ter experiência na execução de processos baseados em SLA e grupos de solução;
  • Interagir com área comercial e de operação, para atuar de forma sinérgica entre as áreas, sempre com o foco no sucesso do cliente;
  • Interagir com área de suporte, para garantir que as demandas dos clientes estão sendo bem atendidas, ajudando a priorizar as mais importantes;
  • Acompanhar a operação e se antecipar aos possíveis problemas de forma a garantir a evolução dos negócios do cliente;

Informações adicionais:

Nossos benefícios:

  • Plano de Saúde 400 QP;
  • Plano Odontológico;

E mais:

  • Modelo de trabalho híbrido
  • 40 horas semanais;
  • Dia a dia descontraído e acolhedor;
  • Prezamos pela diversidade, liberdade, flexibilidade e autonomia