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Customer Support Specialist
3 meses atrás
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem.
Therefore, we have dedicated this job posting to individuals coming from the following communities:
Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals.
If you identify with any of the following communities do not hesitate to register.Company Name:
Binance
Job Description:
- Binance is the global blockchain company behind the world's largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Binance is looking for an experienced Customer Support representatives to set up and expand our customer support operations.
Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time and accurate information.
Support is via a live chat and will include but not limited to customer queries, complaints, and identification approval process for our world-class cryptocurrency exchange platform.
Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.
Responsibilities:
- Identify and evaluate customers' needs to deliver satisfaction
- Provide accurate, valid and comprehensive information
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
- Requirements
- 1+ years experience of proven customerfacing experience or experience as a customer service representative
- Strong ability in using IT for professional use and can handle somewhat technical queries from customers.
- Exceptional written communication skills and a good listener
- Ability to multitask, prioritize, and control time effectively
- Knowledge of the cryptocurrency/blockchain field is a big plus
- Multilingual capability is a big plus
- Fluent in English and Ukrainian.
Willing to work weekends and irregular hours which will include night shifts
Working at Binance
- Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
- Fast moving, challenging and unique business problems
- International work environment and flat organisation
- Great career development opportunities in a growing company
- Possibility for relocation and international transfers midcareer
- Competitive salary
- Flexible working hours, Casual work attire
