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Training Manager
3 meses atrás
Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Training Manager - Learning and Development working onsite in São Paulo, Brazil, you'll be a part of bringing humanity to business. #experienceTTEC
What You'll be Doing
Do you have a passion to train and guide others towards best practices? Ready to help people reach for amazing? You'll coach and support to enhance the engagement and success of your team of training specialists in achieving goals. You'll evaluate trainers, curriculum and processes. You'll lead the team to attain productivity and quality goals.
You'll report to the Senior Manager – Learning & Development. You'll contribute to the success of the business, your team, and learners through managing the training programs.
During a Typical Day, You'll
• Develop and Implement Training Programs: Design, create, and deliver comprehensive training programs for new and existing sales team members, focusing on product knowledge, sales strategies, and soft skills.
• Content Creation and Management: Produce and manage sales enablement content, including playbooks, training materials, and sales guides, ensuring that all content is up-to-date and easily accessible.
• Sales Tools and Technology: Evaluate, implement, and manage sales tools and technologies that support the sales process, such as CRM systems, sales analytics tools, and communication platforms.
• Performance Analysis and Reporting: Monitor and analyze sales performance metrics to identify areas for improvement and provide actionable insights to sales leadership.
• Collaboration with Sales and Marketing: Work closely with sales and marketing teams to ensure alignment of strategies, messaging, and goals. Coordinate the creation of sales collateral and campaigns.
• Coaching and Mentoring: Provide one-on-one coaching and mentoring to sales team members, helping them develop their skills and achieve their individual and team targets.
• Sales Onboarding: Oversee the onboarding process for new sales hires, ensuring they are fully equipped and prepared to start selling effectively from day one.
What You Bring to the Role
• Bachelor's degree in business, Marketing, or a related field.
• Proven experience in sales enablement, sales training, or a similar role.
• Strong understanding of sales processes and methodologies.
• Excellent communication, presentation, and organizational skills.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in sales tools and Microsoft and Google technologies (e.g., CRM, sales analytics software).
• Advanced English is required and will be tested
What You Can Expect
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Benefits: Medical Assistance / Group Medicine, Dental Assistance, Day Care Assistance, Group Life Insurance, Food Ticket or Meal Ticket, Transport Voucher.
· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
