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Internal Communications Manager

2 meses atrás

Brazil, BR A Hiring Group Tempo inteiro

About Us: A Hiring Group is a growing nationwide network of recruiters on a mission to bring world-class service to every American household with the utmost convenience. We are committed to providing convenient, comprehensive, and ‌professional home services to families nationwide. We are guided by values of customer obsession, an execution-first approach, and an "invent and simplify" mentality.


Role Overview:

As a Senior Internal Communications Manager, will be responsible for enhancing communication across teams and engaging employees, particularly technical staff, to foster a positive and cohesive work environment. You will drive engagement through a variety of content and communication channels, ensuring that the company values, mission, and goals are effectively shared and understood. This role involves developing strategies, creating content, and managing internal campaigns that support employee satisfaction and retention.


Key Responsibilities:

Employee Engagement & Communication

  • Conduct regular interviews with employees and contractors to gather feedback and insights.
  • Organize quarterly meetings with technical staff to explain company values, mission, and key goals, integrating motivational strategies like gamification.
  • Create engaging content such as videos from job sites to highlight team achievements and day-to-day operations.
  • Produce and share testimonial videos featuring satisfied employees and clients to foster a sense of pride and accomplishment.
  • Establish clear, transparent communication channels for employees and contractors to seek support, share feedback, and stay informed about company updates.
  • Publish regular updates and newsletters to keep employees informed and engaged.

Brand Management & Reputation

  • Encourage employees and contractors to leave honest reviews on external platforms such as Glassdoor and Indeed, contributing to the company’s online reputation.
  • Collaborate with teams to capture and share testimonials, ensuring the positive experiences of staff are communicated externally and internally.

Standard Operating Procedures (SOPs) Development

  • Develop, distribute, and manage SOPs and checklists to ensure consistent service delivery across the organization.
  • Work closely with teams to ensure all procedures align with company goals and create clarity in expectations.

Employee Satisfaction & Retention

  • Monitor and improve the internal Net Promoter Score (NPS) to gauge and enhance employee and contractor satisfaction.
  • Organize and lead team-building activities and events that strengthen community ties and improve team dynamics.
  • Implement and promote a referral program to increase employee engagement and satisfaction.


Requirements:

  • Bachelor’s degree in Communications, Human Resources, Business, Social Studies or a related field.
  • Proven experience in internal communications, employee engagement, or brand management roles.
  • Strong communication and interpersonal skills, with the ability to create compelling content.
  • Experience with managing communication platforms and tools such as Google Suite, MS Office, and internal communication software.
  • Knowledge of video production tools and techniques is a plus.
  • Strong project management skills, with the ability to juggle multiple priorities and deadlines.
  • Proficiency in using AI tools and platforms


Perks & Benefits:

  • A dynamic and supportive work environment where your ideas are valued, and your contributions make a real impact.
  • A culture of collaboration, teamwork, and inclusivity, where diversity is celebrated and every team member is valued for their unique perspective and contributions.
  • Work-life balance initiatives, including flexible work arrangements and paid time off, to help you maintain a healthy balance between your professional and personal life.