Analista de Customer Success
4 semanas atrás
Nosso time de Pós-Vendas está crescendo e estamos em busca de 3 talentos para atuar na função de Analista de Customer Success
O time de CS da Fidelizi tem o objetivo de garantir que os nossos clientes alcancem os resultados desejados tendo uma experiência incrível com a gente
Se você já trabalhou na área, gosta de pessoas e adora um ambiente dinâmico, informal e de alta performance, continue por aqui
RESPONSABILIDADES
Qual será sua missão com a gente:
- ser responsável pelo processo de Onboarding do cliente, como foco principal do cargo
- entender os objetivos do cliente e definir estratégias em torno da nossa solução de fidelização para que o cliente tenha sucesso e atinja os resultados esperados
- garantir o engajamento do cliente através de acompanhamentos e alinhamentos ao longo da jornada
- atuar na fase de Ongoing realizando eventuais campanhas para alavancar os resultados de sucesso dos clientes e buscar oportunidades de expansão (upsell/upgrade)
QUALIFICAÇÕES
O perfil que buscamos:
- “Brilho nos olhos", muita vontade de aprender e fazer acontecer
- Determinação
- Orientado a resultado e com foco no cliente
- Organização e capacidade de priorização
- Comunicação assertiva e escuta ativa
- Excelente comunicação verbal e escrita.
- Habilidade de negociação e persuasão
- Capacidade de trabalhar em equipe e de forma autônoma
- Visão estratégica
- Capacidade analítica: os dados são nossos aliados
- Morar em Campinas (SP)
- Ter pelo menos 2 anos de experiência no cargo de CS (não inclui Atendimento/Suporte e/ou CX)
O que pode fazer a diferença:
- Experiência em empresas de tecnologias e/ou startups.
- Experiência com atendimento em empresas SaaS
- Ter tido experiência em loja física do varejo ou tendo atendido esse público
O QUE OFERECEMOS
Benefícios de ser um Fidewizard (como chamamos os magos da fidelização que fazem parte do nosso time):
- Vaga CLT com salário inicial fixo de R$2.750,00 + comissão variável sem teto de ganhos
- Cartão Caju com: Vale refeição, Vale Transporte, Vale saúde, Auxílio Home Office, Vale Cultura, Vale Educação, Vale Momento Fidewizard
- Gympass + Conexa Saúde e Psicologia Viva
- Convênio médico e odontológico (após período de experiência)
- Trabalho híbrido (sendo 3 dias/semana presencial)
- Possibilidade de crescimento dentro da empresa
Se tudo isso fez sentido para você, estamos ansiosos para te conhecer
OBS: caso você for selecionado(a) para a próxima etapa, entraremos em contato
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