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IT Support Specialist

3 meses atrás

São Paulo, Brasil Fime Tempo inteiro

IT Support Specialist (F/M/D)


About the Company:

Fime enables its clients to create and launch trusted and secure solutions with consulting and testing services in payments, smart mobility, biometrics, and authentication. With 800+ experts around the world in over 20 locations, Fime is a multi-cultural global leading player its industry.


Inspired by our talented people, we are empowered to take ownership and innovate for the benefit of our clients. Employee growth is therefore our priority, and we demonstrate the appreciation of our people by providing them with opportunities to grow and new challenges both through internal promotion and international mobility.


At Fime, we are constantly evolving and moving forward together thanks to our values:

Enable our customers.

Support each other.

Keep getting better.


Your skills and your differences will be our greatest assets. Join Fime and make a difference


Making innovation possible.


Mission:

Due to the exciting moment we are living, Fime is currently expanding the IT team and looking for an IT Support Executive, based in São Paulo. You will report to the Regional IT Manager.


ACTIVITIES

Operate the IT infrastructure (e.g. servers, data backups, network, telephone, etc)

Operate business applications (back-up/restore data in servers, production deployment, monitoring)

Prepare, install and maintain computers for all users

Troubleshoot computers and other IT devices (mobile, tablets, etc) and track incidents

Ensure maintenance for printer and fax

Ensure IT support for business applications (L2)

As part of Regional IT security officer:

  • Manage and monitor IT security (firewall, Wi-Fi, internet, network, etc)
  • Manage users rights and participate in the employee entry and leave process
  • Train new comers on security matters
  • Contribute to the Quality System improvement (procedures updates)


JOB EXPERIENCE

Minimum of 2 years of experience in a similar role

Experience in support of business applications (CRM, ERP)

Good knowledge of IT infrastructure such as network, phone systems, monitoring, backups, datacentre hardware, security (e.g. Active Directory), PC setup.

Experience with helpdesk tools and different operating systems


KNOWLEDGE & SKILLS

Completed studies in a technical field, e.g. Computer Science, Information Systems or Technology, etc

Fluency in Portuguese and English

Good knowledge of MS Office suite

Customer oriented mindset


Contract: permanent contract

Starting date: Asap

Location: São Paulo


Please reach out if you would like to know more this opportunity, we are happy to receive your application