Client Onboarding Analytics Specialist

Your wellbeing matters. Join a company that cares.

GET TO KNOW US

Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company.

*Big news: Gympass is now Wellhub
We are thrilled to announce our rebranding as Wellhub, marking a significant milestone in our journey. This transformation reflects our evolution from a "pass for gyms" to a comprehensive employee wellbeing solution. With our refreshed identity, we are poised to embark on an exciting new chapter of growth and expansion. We are elevating our offerings, including a completely new app experience and an expanded network of wellbeing partners. Learn more about it here.

THE OPPORTUNITY

We are hiring aClient Onboarding Analytics Specialistto ourWellbeing Engagement team in São Paulo, Brazil.

We are seeking a detail-oriented and proactive Onboarding Control - Process and Quality specialist to join our team in São Paulo In this crucial role, you will be responsible for ensuring the smooth and efficient implementation of our engagement process, from sales handover to client launch and CS handover. You will act as a guardian of process quality, identifying and resolving issues, and ensuring clients are set up for success.
Reporting to the Onboarding Efficiency and Control Leader, you will be a key player in maintaining the integrity of our onboarding process and driving client satisfaction.

• Monitor the execution of onboarding processes, ensuring compliance with defined standards and consistency in delivery.
• Analyze operational performance metrics (SLA, NPS, TTV, etc.) and create reports and dashboards with actionable insights.
• Conduct internal audits on onboarding processes to identify gaps, bottlenecks, and areas for improvement.
• Support the creation and maintenance of playbooks, training materials, and operational documentation.
• Act as a bridge between the onboarding operation and cross-functional teams to report issues, track resolutions, and suggest structural improvements.
• Contribute to the development and evolution of workflows alongside leadership, bringing a critical, scalable perspective.
• Identify and help disseminate best practices across implementation teams.
• Support on Tier 3 Launches (scalable Launches)
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

• Previous relevant of proven work experience in a related position, preferably in onboarding, process control, or quality assurance.
• Experience with process control, operational quality, or continuous improvement (preferably in onboarding, CX, or B2B post-sales environments).
• Ability to work with data, generate reports, and translate findings into practical recommendations.
• Strong organizational skills, attention to detail, and structured thinking.
• Excellent written communication and the ability to create clear, objective documentation.
• Proactive in identifying issues and bringing practical, day-to-day solutions to the team.
• Advanced English
• Experience with process management and workflow tools (Pipefy, Jira, Notion, etc.).
• Knowledge of SQL or BI tools (Looker, Power BI, Tableau).
• Familiarity with scale-up environments or companies undergoing process evolution.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience working with onboarding clients, process control, or quality assurance and advanced English are mandatory requirements.

We're a wellness company that is committed to the health and wellbeing of our employees. Our flexible program allows you to customize your benefits, according to your needs

Our benefits include:

WELLNESS: Health, dental, and life insurance.

FLEXIBLE WORK: At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring manager. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home.

FLEXIBLE SCHEDULE: Wellhubbers and their leaders can make the best decisions for their scope. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs.

WELLHUB: We believe in our mission and encourage our employees and their families to take care of their wellbeing too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.

PAID TIME OFF: We know how important it is that our employees take time away from work to recharge.

Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday.

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. We offer 100% paid parental leave to all new parents and extended maternity leave.

CAREER GROWTH: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.

CULTURE: An exciting and supportive atmosphere with ambitious people from around the world You'll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space. Our value-based culture of trust, flexibility, and integrity makes this possible every day. Find more info on our careers page

And to get a glimpse of Life at Wellhub… Follow us onInstagram @lifeatwellhub and LinkedIn

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Questions on how we treat your personal data? See our Job Applicant Privacy Notice.

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